Archive

Estate agents have more work to do when it comes to customer service and securing leads, a mystery shopping exercise has...

An agency that’s been part of a community for 55 years has been snapped up by a rival firm. Reed Evans &...

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

Agents working for themselves, supported by a ‘broker’ organisation are on the increase in the UK after becoming almost the norm...

Who are you and what does it say on your business card? I’m Lee O’Brien, Managing Director of iad UK. In your experience,...

Agency reviews platform allAgents has unveiled details of its Customer Experience Awards.  The much-anticipated black-tie event will take place at the Crowne...

Estate agency customer service appears to be improving, a mystery shopper exercise has revealed. Market research firm KnowYourMarket has unveiled its latest...

In this latest article from the team at Iceberg Digital, they discuss advanced technology and innovative business models.  In today's UK...

The ESTAS, the customer review and awards platform, has unveiled new headline partners for 2024. Reapit and PayProp will become the Headline...

Regional agency Mundys has snapped up a sales business, taking its branch total to five. It currently has two offices in Lincoln...

Agents are set to discover who has won the Best in Postcode accolades next week as part of a rejig of...

Connells Group has become the first estate agency brand to be named an accredited supplier by the New Homes Quality Board...

Kerfuffle-owned View Agents has launched a new partnership with EweMove. Ewemove agents will be able to use the reviews platform to highlight...

The ripple effect of a property sale that falls through is, without exception, one of the most frustrating and disappointing events...

The UK Residential division of agency and property brand Knight Frank has won the ‘Best Customer Satisfaction Strategy Award’ at the UK Customer...

Forget the Oscars, the biggest even in town last week was the Fine & Country International Annual Conference and Awards Gala. The...

Reading the news on Estate & Letting Agent Today every day (as I’m sure you all do, too), there appears to...

A team of seasoned industry professionals with a combined experience of more than 140 years is set to launch a new...

Reapit has unveiled a range of artificial intelligence (AI) initiatives to support agents. The agency software provider has launched an AI-powered property...

The private rental landscape has been undergoing a profound transformation, with technology playing a pivotal role in shaping the way tenancies...

One of Hunters’ flagship North East offices is under new family ownership. Experienced landlord Thom Swalwell is Hunters’ new franchisee in Sunderland,...

OneDome has launched a new service tailored to benefit prospective buyers and sellers. The homebuying platform has launched Premier Agent, an invitation...

The annual ESTAS Awards have seen 1,000 people from across the industry witness a string of winners, including new categories celebrating...

TV property guru Phil Spencer has backed the latest hip hop track commissioned by Made Snappy 360 to celebrate the 20th...

The Guild of Property Professionals is celebrating reaching 13,000 ESTAS reviews. This has given the network an average customer service rating of 96.6%.  Based on...

Proptech – it’s a people thing. It might seem like a strange thing to say but the best of tech is a...

The stats on the slowing market are widely known, but a slowdown is by no means doom and gloom – it’s...

Customer service has been identified as one of the most important attributes when using an estate agent. A poll of 600 consumers...

Around half a million mortgage-holders are facing an imminent financial shock as their fixed deals end in the run-up to Christmas...

Industry partner Jerry Lyons is launching a new network to support independent ethical estate agencies. The Ethical Agent Network (EAN) aims to...

Increasing numbers of customer service issues have been resolved since Zoopla outsourced its support department, the portal claims. Zoopla outsourced its customer...

As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to...

Social media has moved on from being a “nice to have” to a necessity for most businesses, but how do you...

By adopting a top-notch Customer Relationship Management (CRM) solution, you're not only opening doors to acquiring new customers and nurturing existing...

The Guild of Property Professionals has recognised the achievements of its members during its 30th anniversary celebration and awards ceremony. The awards,...

The phrase ‘customer experience’ is bandied around a lot these days, so much so that it’s sometimes easy to think that...

Property industry customer review platform ESTAS is preparing to reveal its regional and national shortlists for their 2023 awards. The nominees for...

Zoopla has outsourced its customer service operation for agents in a move that the portal said will improve the experience for...

Agency staff have little more than a week to ensure their allAgents profile is up to date so they can boost...

The ESTAS team may be known for its Customer Service Awards but it has now picked up a gong of its...

Propertymark has released details of a panel featuring several industry heavyweights at its much anticipated conference in June. Founder of emoov-turned-property-pundit and...

Innes & Mackay has been named the best estate agency in the north of Scotland for the second year in a...

Land Registry analysis tool provider Veya has announced a partnership with home buying and selling platform adoor to help speed-up sales. Clients...

British actor Rupert Everett has swapped the big screen for the recording studio after becoming the new voice of a radio...

Proptech firm Finch has been named as the latest supplier accredited by the New Homes Quality Board (NHQB). It joins other brands...

Agents may hate portal fees but have ranked property websites such as Rightmove and Zoopla as their most important digital asset. A...

With no ease up on the cost of living crisis, understandably many agents’ primary concern is whether or not their tenants...

The UK residential division of property consultancy Knight Frank has been awarded for its customer services. The agency brand won the ‘Best...

Move with Us and Moving Made Easy have been awarded the New Homes Quality Board (NHQB) accreditation for their part-exchange and...

The Guild of Property Professionals has achieved the milestone of more than 11,000 ESTAS reviews. The network has revealed it has reached...

Agency website designer and marketing provider is starting to use artificial intelligence tool ChatGPT in the products it provides agents. ChatGPT AI...

Next week may not be the best time for agents to chase conveyancers waiting for Land Registry information. The Public and Commercial...

Check out some of the latest charitable endeavours from agency and property brands this week. If you have a charitable event or...

As economic signs increasingly point to a contraction in the property market, competition for new business will inevitably heat up. But...

OnTheMarket has won a high-profile award for its customer service due to its agent town hall sessions. The portal has won the...

I can’t really write about anything else this week, can I? Unless you’ve been living under a rock, you will have...

The ESTAS Customer Service Awards – which are often described as estate agency’s version of the Oscars – took place last...

Agency acquirer the Lomond Group has further extended its national footprint after targeting a burgeoning city in North West England for...

In tougher times – as is the case now, post-Covid, post-Brexit, cost-of-living crisis, war in Ukraine, etc – reputation and consumer...

Beresfords recently hosted its annual summer party and awards ceremony to recognise and celebrate outstanding levels of achievement and dedication shown...

There are no signs of a post-summer lull in the property jobs market. Here are some of the latest moves that took...

Over the last two years, the property industry has experienced unprecedented change through shifting market conditions and new regulations around compliance. To...

Choosing the right technology platform for your agency is hard. Getting it wrong is easy. The last thing you need is to...

Estate agency brands have begun reaching out to school leavers as students received their A and T-Level grades yesterday. Top grades for...

The latest White Paper from the Institute of Residential Property Management (now part of The Property Institute) has called for customers...

Another piece about conveyancing? Seems like it's been a bit of free-for-all in the last couple of weeks on the woes...

The temperature may be heating up outside and there are also few signs of the jobs market cooling down for agents...

As the mass student exodus from rented accommodation begins throughout the UK, Richard Abbots of Inventory Hive offers advice on how...

Today’s consumers judge a business not just on the quality of its products, but also on their experience in using them....

A record 600 firms and individuals have been shortlisted for the 2022 ESTAS Customer Service Awards. Sponsored by blockchain property network Coadjute,...

Homeowners may have become less willing to pay upfront fees to sell their home. Despite efforts by online-only brands such as Purplebricks...

Fundraising efforts featuring bikes, boats and James Bond all feature in this week's edition of Agents Do Charity. Remember, if you have...

Agents may be gearing up for this year’s ESTAS Customer Service Awards but there is another accolade that you could aim for next...

The shortlists for this year’s much-coveted ESTAS awards will be revealed from the end of this week. The ESTAS Customer Service Awards,...

The property recruitment market seems to be moving as fast as house prices. Here are some of the latest moves that took...

Zoopla has launched a new tool that promises to speed up and improve how agents receive leads. The portal previously sent leads...

EweMove managing director Nick Neill has set out plans to double the size of the franchise network by 2025 as the brand’s...

A well-known Yorkshire estate agency has expanded into another of its prime locations after striking a major acquisition deal. Linley & Simpson...

A leading online residential conveyancing firm has opened its new headquarters and apprenticeship academy in Wirral, Merseyside, to try and help...

In this week’s Natter, I carry out a Q&A with Lisa Knight, who has taken the impressive journey from barmaid to...

Hello and welcome to another Agents Do Charity, the weekly round up of fund-raising in our industry. Once more our thoughts are...

Those aficionados of the Sound of Music will recognise the tag line above. It came to my mind when thinking about...

Hybrid agency EweMove has this morning announced that it’s moving all of its 170 branches to a new fully-automated cloud-based system...

Property events and functions are now back in full swing, with 2022 likely to be the first ‘normal’ year for this...

If 2020 was the year of survival, then 2021 was about the post-Covid boom. The impact of the pandemic on the...

The regional agency group Experts In Property is back in business with an online awards event.  Majoring on training, online marketing and...

Two of the country’s highest profile agencies have signed up to a fledgling website which allows users to find, research, buy or...

Three of Martin & Co’s most prominent branches in the north of England are under new ownership. The Saltaire, Keighley, and Thackley...

The lettings sector looks set to steam ahead in 2022 after a record-breaking 2021, despite the financial and mobility challenges of...

With the drastic changes enacted on the industry over the past two years thanks to the pandemic and political events such...

Homesearch has won £5m new investment from venture capital firm Octopus Ventures - an organisation that has also backed three businesses...

A new survey of people who have sold their home in the past six months has given a strong backing to...

The objective of estate agents in 2022 must be to cut their business costs and employ technology to replace - and...

The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...

Mark Meyer, CEO, Meyers Estate Agents: “We’re on a mission to revolutionise the traditional concept of estate agency.   We don’t have...

The Dispute Service has been selected to operate the New Homes Ombudsman scheme, following what has been called ”a fiercely competitive...

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

PropTech has seen a surge in uptake over the last few years for several reasons – be it the Covid-19 pandemic...

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

With quality built into every stage of the production process of Bosch, NEFF and Siemens appliances. From the initial design phase, through...