Customer service is a definitive priority for prospective borrowers when choosing a mortgage lender.
This is according to a study of over 1,000 borrowers carried out by Computershare.
Participants were asked what they considered to be the most important factor when choosing a mortgage provider (other than low interest rates, costs and the terms and conditions on offer).
Some 42% of respondents said it was being able to speak to someone when needed, while 21% said it was the presence of online account management.
A ‘high level of support if in financial difficulty' was most important for 8% of those taking part, while 6% prioritised a lender with a reputation for financial success and 1% said they would be most likely to choose a provider with a reputation for technological success.
“As the mortgage market changes, with both new lenders and developing technology coming on board, it’s important to remember that customer service remains a definitive priority for borrowers when they select a provider," comments Andrew Jones, chief executive of Computershare Loan Services.
“The best lenders will be able to tailor the way they interact with their customers in a way that suits them best, and make sure borrowers are not excluded because of the way they are willing or able to communicate."
Hello and welcome to yet another Agents Do Charity, the weekly...
Mortgage brokers have expressed concern about products being removed with little...
Chancellor Jeremy Hunt has secured promises from banks to be more...
Around half a million mortgage-holders are facing an imminent financial shock...
The predictions game can be tricky. Sometimes you just don’t know...
Leading UK property auctioneer Bond Wolfe has broken through the £100...
Uncertainty triggered by the new Labour Government and taxation concerns that...
In today's rapidly evolving property market, the focus on reducing transaction...
.png)
An exciting new collaboration between TVPN, EstateApps and Paul Long is...
By Mike Bilboe, Face For Business Buying or selling a home can...
LSL Estate Agency Franchising is home to one of the UK’s...
.png)
Who are you and what does it say on...
Who are you and what does it say on...
Who are you and what does it say on...
Join the conversation
Be the first to comment (please use the comment box below)
Please login to comment