ESTAS Customer Service Awards: are YOU on the shortlist?

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious awards event of the year.

The ESTAS is the national award scheme which recognises the best agents, mortgage advisors, conveyancers and suppliers to the residential property industry.  

Winners are selected purely on feedback from customers who have experienced the full service delivery from a property professional.  

Last year over 40,000 customers completed a survey via the ESTAS customer review platform, which in addition to nominating the firms also gives them feedback which the ESTAS organisers say enables them to improve their services for the future.

Event founder Simon Brown says: “At ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it - week in week out - that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand can help generate consumer trust for all property professionals involved in the home moving process.”

The shortlists are based on surveys completed during 2018 and the winners of the regional and national categories will be announced by Phil Spencer who will host the 16th annual awards at the Grosvenor House Hotel in London on May 10, in front of 1,000 of the UK top property professionals. 

Spencer says: “The ESTAS are special because shortlisted and winning firms are selected purely on the service delivered to customers and I don’t think there can be a greater honour in the industry - or in any industry for that matter - than to receive an award based on that mantra.”

This year’s event will also feature, for the first time, an official ESTAS After Party sponsored by headline partner Zoopla.  

Gary Bramall, chief marketing officer at Zoopla adds: “At Zoopla we know how hard agents work to give their clients the service they deserve, so it’s important they get the chance to celebrate their success at the ESTAS. We look forward to congratulating all the agents that attend the Awards and After Party.”  

Details of the event can be found here.

ESTAS 2019's headline sponsor is Zoopla. Main category sponsors are Kefuffle, TecLet and Tenant Shop. Other partners include Agency Express, Feefo, The Guild, Payprop, SearchFlow, ValPal, Iam Sold and charity partner Agents Giving.