The UK's best agents and suppliers revealed at 16th annual ESTAS awards

The scores have been counted and the results are in for the 2019 ESTAS Awards, sponsored by Zoopla.

On Friday, over 1,000 agents, suppliers and property professionals took over the Grosvenor House Hotel on London's Park Lane to toast the industry's top performers.

It was the 16th annual ESTAS and the glittering ceremony was once again hosted by TV property expert Phil Spencer.

The winners of the ESTAS are based purely on the results of a customer service survey completed by thousands of sellers, buyers, landlords and tenants. 

"The ESTAS winners won because they care. That is how the industry will continue to thrive in these difficult times," ESTAS founder Simon Brown told the audience.

The coveted Grand Prix title, for the best estate agent office in the UK, was clinched by Dourish & Day in Stafford. The group also picked up the Gold award for best local group in the UK.

The Property Centre, which cover Gloucester and Worcester, picked up the gong for best regional group in the UK, while the best large group award went to Countrywide.

Meanwhile, the best online agent prizes was awarded to Yopa for sales and Upad for lettings.

The Grand Prix award for best letting agent rated by landlords was picked up by Chamberland Residential, an agency located in South West London.

Andrews Property Group was named the best large letting agency group in the UK, while Pinewood Properties, with branches in Mansfield and Chesterfield, was awarded best local letting agency group in the UK.

Meanwhile, the best letting agency office in the UK voted by tenants was Infinity Property Solutions, based in Harrow.

This year's top supplier was tenant referencing and landlord insurance provider HomeLet, with Rent4sure and Agency Express picking up silver and bronze respectively.

There were also best in sector awards for PayProp for payment services, Tenant Shop for tenant services and The ValPal Network - which is owned by Angels Media, the publisher of Estate Agent Today - for best online valuation tool.

This year's people awards - recognising outstanding individual contribution and customer service - were picked up by Paul Cooney at Horton and Garton Chiswick, Rene Georgiou at Anthony Pepe Crouch End, Harry Mishon at Sawyer & Co Hove, Sophie Newberry at Marshall Vizard and Leanne Parr at Harper Williams Estate Agents.

Our congratulations to all this year's winners and to the ESTAS for organising an outstanding industry awards ceremony for the 16th year in succession.

You can see a full list of all winners here.