Surveyors’ firm wound-up after lying to clients over success rate

A surveyors’ firm has been wound up after courts declared that it had misled clients over the success of its core business activities.

Ellis and Co Surveyors Limited, based in Stretford, Manchester, was wound-up on Monday at the High Court in Manchester and the Official Receiver has been appointed liquidator of the company.

One of the firm’s core activities was the assessment of business rates.

The court heard that Ellis and Co Surveyors Ltd was incorporated in July 2013 and began to cold call businesses by telephone, followed by a site visit, seeking to sign up businesses to a long-term contract.

Ellis and Co Surveyor’s offer was to manage the client’s business rates by making representations to the Valuations Office and secure reductions in the rateable value of clients’ businesses.

The Insolvency Service, however, became aware of complaints about Ellis and Co Surveyors’ activities and instigated what it calls “confidential enquiries.”

Investigators uncovered that the company’s telesales team and field representatives made exaggerated claims to prospective clients about the likelihood of a successful appeal on their business rates, as well as the amount that would be saved.

Despite incomplete records provided by Ellis and Co Surveyors Ltd, investigators discovered that the company’s success rate was no more than 15 per cent - contrary to what clients were told.

Between 2014 and 2018, Ellis and Co Surveyors Ltd turned over £2.6m using methods that, in the words of the Insolvency Service, “exploited their clients.”

The service continues in a statement: “Several clients who signed contracts with Ellis and Co Surveyors Ltd reported they found it difficult to engage with the company and received minimal progress on their case. Once contact with the surveyors had been made, clients complained that staff were rude, threatening and unprofessional.

“Investigators also uncovered that when Ellis and Co Surveyors Ltd was incorporated, the company had appointed a director but this person was a decoy to conceal the identity of the person in control of the company.

“The person who had been running the company behind the scenes, Joanne Boslem, admitted to investigators that she was only appointed as a director five years later in October 2018.

Boslem said that she wanted to hide her activities because she had been a principal shareholder in two similar companies – David Scott Surveyors Ltd and C & R Surveyors Limited – which at the time of Ellis and Co Surveyors’ incorporation were being wound up in the courts for similar trading activities.

Scott Crighton, Chief Investigator for the Insolvency Service, says: "Companies are responsible for providing correct information to their clients and should not over-promise services they cannot guarantee. But this is exactly what Ellis and Co Surveyors Ltd did when they told prospective clients that they could reduce their business rates.

"Our investigations proved that Ellis and Co Surveyors Ltd misled their clients and the court agreed in granting the application. By winding up Ellis and Co Surveyors Ltd, the Insolvency Service have put a stop to the company’s activities, preventing further harm."