Behind The Scenes video series looks at how agents work

Zoopla’s cloud based software service Alto has launched a video series giving a behind the scenes look at estate agencies around the country. 

The first Alto Asks video features Derby-based Boxall, Brown & Jones which shares insights on the challenges facing estate agents now and in the future.

Meanwhile Alto has rolled out improvements including a new tenant document sharing feature which allows agents to save time on tasks including managing tenants’ requests for duplicate documents, as well as a new letter editing functionality.

Roll out of an enhanced reporting system has also started, which will provide up-to-the-minute-data on business performance, as well as analysis on under-offer properties. 

These changes are based on direct feedback from agents that they would benefit from the information in their reporting such as how many applicants they’ve registered or how many offers, sales and viewings they’ve got in the pipeline.

Zoopla also claims Alto installations reached record highs in Q1 2022 using new webinar style training.

Andy Marshall, Zoopla’s Chief Commercial Officer, says: “We’ve made some strong progress in the first three months of 2022 delivering more value and innovation to our Alto customers, with lots more in the pipeline for this year. Our focus now is pushing ahead with our integrations to ensure we’re truly delivering a one-stop shop for our customers to seamlessly run their agency.”

Zoopla cites Kit Greenslade, sales negotiator at Boyce Brixham estate agency, as commenting: “Changing software after 13 years was a big decision for our agency, but some of the functionality that Alto offers, in terms of access to information for landlords, tenants and vendors, was particularly appealing and overcame a number of challenges we were facing as a business.

"The reality of migrating certainly wasn’t as scary as it seemed, like anything with change and the migration and onboarding team were always on hand to answer questions. The actual migration only took about a week but the whole process took about a month from start to finish, from the initial test migration to using the system."