ESTAS Awards include new categories marking industry excellence

The annual ESTAS Awards have seen 1,000 people from across the industry witness a string of winners, including new categories celebrating excellent service.

In agency there were Grand Prix titles for Infinity Property Solutions in Harrow in the landlord category and Winkworth Kingsbury in London for tenants. The Grand Prix gold for Best Estate Agent Office was won by BuckleyBrown based in Mansfield, Nottinghamshire. The best broker title was won by Affinity Group based in Essex. The Best Conveyancer Award went to Thomas Legal in Gloucester for the second year running. 

The Coadjute Working Together Better Award – celebrating the collaboration between agents and conveyancers - was won by Aconveyancing Tamworth. 

In the national group categories AV Rillo won Best National Conveyancer whilst in agency there were golds for White & Brooks in Sussex, The Property Centre and Hunters Group, which won Best National Agency Group for the first time.

As well as regional awards The ESTAS announced ‘Best in Postcode’ winners with 322 firms claiming those titles.

The Supplier of the Year category – sponsored by Angels Media, published of Estate Agent Today – was won for the first time by iam sold, with Agent Rainmaker taking the silver and bronze awarded to Spectre.

Individual staff were also honoured in The ESTAS People Awards – sponsored by PayProp – recognised outstanding individual contributions to customer service. Twenty Highly Commended trophies were presented. 

This year was the 20th anniversary of The ESTAS and Phil Spencer - who has hosted every year since their inception in 2004 - told the audience: “What started as a small luncheon celebrating the hard work of a few estate agents has become what it is today, the biggest and most prestigious awards in the UK residential property sector…it’s your passion for what you do that make The ESTAS the most important day in the property calendar and with its success the competition gets harder and harder.”

The ESTAS customer review platform describes itself as highlighting the best agents, conveyancers and brokers for customer service in the UK with winners “determined purely on verified reviews from customers who are asked a series of questions about the service they have received through the whole moving process.” 

Firms were recognised by postcode, regionally and nationally.  National Grand Prix Awards were announced for the Best Single Office in the three sectors of agency, conveyancing and mortgage broking. 

Simon Brown, founder of The ESTAS, says: “What we’ve created over the last 20 years goes way beyond an annual awards ceremony. ESTAS is now a community of likeminded property professionals – agents, conveyancers, brokers AND suppliers all focused on one mission – to deliver the best possible service they can to their clients.”