Alto unveils six changes amid agent feedback

Alto has made a range of improvements to its cloud-based agency software based on user feedback.

The Houseful-backed brand formed a Software Advisory Board in April 2023 – a group of 10 customers of different sizes from across the country.

The outcomes of the Software Advisory Board were then combined with feedback received through the customer support team to create a new list of potential features - and the wider customer base was given the opportunity to vote on their preferred features via a survey that was launched within Alto. 

In this most recent round of agent feedback, Alto has made six improvements including providing contextual information like listing history data about a property using data from Zoopla listings.

It has also added the ability to make notes when editing a property to Alto, fixed underlying bugs in pre-appraisal notes, removed restrictions around instructing properties which have not had a market appraisal appointment, introduced a duplicate property check as part of the steps for looking up a property address and introduced diary colours for general appointments 

Alto has also extended its support hours to 8am to 6pm Monday to Friday and 10am to 4pm on weekends. 

Riccardo Dawson, chief operating officer at Alto, said: “We recognise that there’s a perception amongst our customer base that we don’t take their feedback onboard seriously. 

“With this in mind, we made a conscious decision earlier this year to implement a continuous feedback loop with our customers that delivered on the most frequently requested improvements. I’m pleased to see that this is already leading to improvements to Alto, with lots more to follow in coming months following additional investment to improve our user experience.”