Archive

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to...

With rising mortgage rates and the cost of living expected to be the biggest cause of a slowdown in the housing...

As UK temperatures soared last week, potential property buyers and sellers were even too hot to enquire about homes. Data from live...

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

One of the early operators of the self-employed agency model has launched a scheme under which its agents receive shares in the...

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

Few can deny that with announcements from MPs and an announcement from Purplebricks, that it’s been an extraordinary week.  While it may...

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

With almost a fifth of house sales in Britain collapsing every year, it’s now more vital than ever that we –...

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

Data from the estate and letting agency answering service Moneypenny appears to confirm what we have been thinking for some weeks...

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...