Archive

Estate agents have more work to do when it comes to customer service and securing leads, a mystery shopping exercise has...

Customer insight provider KnowYourMarket has partnered with sales conversion strategist, Tony Morris International to develop a product that promises to boost...

The UK property market is always evolving but never as quickly as it is now. Traditional estate agents are seriously questioning...

A new study of British agents suggests that buyers with accents from most of the rest of the world receive less...

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

Every estate agency applying to join a new group for independents will be mystery shopped in a bid to ensure it...

One of the country’s leading high-end buying agencies says it has ‘mystery shopped’ Purplebricks - with mixed results. For while it found its...