Archive

There have been plenty of heart-warming examples of agents supporting their local communities and charities this week, from sleep-outs to donations. Whatever...

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...

A survey of sellers shows that 61 per cent of them visit the agent’s website before instructing them. According to respondents the...

I’ve never written the three letters ‘EPC’ more often than I have in the past week. Law changes for the private rental...

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

Solicitors’ leaders say members of their industry are suffering mental health problems as a result of the workload to meet the...

Let’s face it sales progression is difficult and frustrating: 1)The process has never been properly joined up - the average chain has...

In the last few Natters I’ve focused on the slow death of local newspaper advertising, and how many agents are now...

The Competition and Markets Authority says it wants to send “a strong signal” to the estate agency industry that price-fixing will...

The Competition and Markets Authority has released a 135 page document giving explicit details of its latest agency cartel investigation. This includes...

Young homebuyers want tech-savvy, astute and attentive estate agents who are able to handle their complex requirements via a range of...

A property company chief has been banned from being involved in any company for five years following a case involving over...

The two men behind a low-profile hybrid estate agency say their company is flourishing after two years in business, during which they...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...

Four Proptech experts have listed the top 10 start up companies they believe are the ones to watch for agents and...

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

A new automated sales progression tool being launched today promises to require fewer resources from agents in return for ensuring faster...

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

An agent has expressed his anger and frustration at being the subject of an apparent cyber-attack which involved his office telephone...

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...