The Property Ombudsman (TPO) scheme has announced that its first ever conference will take place in October.
‘Raise Your Standards’ is being launched with the aim of improving standards of customer service within the property industry.
TPO Ltd’s vice-chairman, Gerry Fitzjohn, has confirmed that the conference will provide attendees with four hours of Continuous Professional Development via guest speakers and practical workshops.
“TPO work in a field that is continuously developing with new legislation and regulation being introduced all the time, therefore education is key,” Fitzjohn says.
Outgoing Ombudsman Christopher Hamer says that ‘Raise Your Standards’ will be a great way to wrap up his term at the helm of TPO.
“My successor should be appointed by then so this will present a great opportunity for attendees to meet him or her,” he says.
Comfirmed speakers include:
- James Munro: Team Leader, National Trading Standards Estate Agency Team
- Leon Livermore: Chief Executive, Trading Standards Institute
- Tim Wakelin: Property Industry Trainer, Speaker and Consultant
- Robert Bolwell: Head of Landlord and Tenant Department Dutton Gregory Solicitors
TPO says that more speakers will be confirmed in the coming weeks.
‘Raise Your Standards’ will take place on October 14 at the National Motorcycle Museum in Solihull.
Further information can be found here.
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Sounds like a good idea. The more the industry can self-regulate, the better the relationship will be between the public and agents. This stigma has built up over the last few years - in most cases unfairly - and it will take a long while to repair the damage. But transparency, and allowing those not in the industry to see that most agents just want to provide the best possible service for their clients, will both go towards improving things.
Customer service is the be all and end all for agents. For inexplicable reasons, some people still ignore this, thinking you can get away with treating customers shoddily and not putting their interests first. Anything that helps to raise these standards in the industry is welcomed. Without clients, we'd be nowhere, we wouldn't exist, so I make sure I drum it into all my staff that the customer is king. We're there to serve them. You might get frustrated with sellers - that's bound to happen from time to time - but remaining professional and personable is all part of being a good agent.
I'm a big fan of Christopher Hamer will be sad to see him go. Any suggestions of who could step into his shoes? I read somewhere else Bob Scarff as he recently left Countrywide - he certainly knows how agency works!
Yes, Christopher Hamer was very good. Will be hard to replace.
The TPO does a vital, underrated job, often in difficult circumstances.
Customer service is key in estate agency where often a lack of communication is the main stumbling block between the parties. Anything that can improve this should and I'm sure will be welcomed by everyone concerned.
Hamer did a good job, he will be difficult to replace. I'm also a fan of the aims of this conference.
We're too casual in this industry when it comes to self-regulation. You'd think high standards of customer service would be commonplace in agencies up and down the country - given what the job entails - but sadly that isn't the case. At least not in my experience.
We all need to up our game. RAISE OUR STANDARDS as the conference says.
Speak for yourself, Fake Agent. My standards are just fine, thank you very much!
I've always found that honesty and transparency within estate agency is fundamentally important. As the old saying goes 'knowledge is power' and this event should help in facilitating that.
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