Agency trade body launches project to explore LGBTQ+ inclusion

Propertymark has launched a project to boost LGBTQ+ inclusion in the estate agency sector.

The trade body conducted a series of workshops last year with the University of Surrey to understand the status quo and what further research is required.

Stage two of the research will now document the experiences, concerns, and needs of lettings and sales agents regarding LGBTQ+ inclusivity in the property sector, understand what staff regard as barriers to inclusion and good practice, as well as what changes are needed.

A survey will also be sent for Propertymark members to complete.

Professor Andrew King, who has previously undertaken extensive research and impact projects related to LGBTQ+ inclusivity in social housing, said:  “It is great that Propertymark has commissioned this research. We are looking forward to working with them to better understand inclusivity within the sector and where necessary find ways to create meaningful and long-lasting change.” 

Nathan Emerson, chief executive of Propertymark, added: “I’m pleased to see the team working with the University of Surrey on this important topic. At Propertymark, we are focused on ensuring that the industry is inclusive and supportive of agents and customers from across society.

"This project will help shed light on LGBTQ+ inclusivity, an area that has received little research focus, and should generate insights that will enable improved practices across the sector.”