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KEYWORD "Telephone Answering" - 56 RESULTS
How better customer service can help you win more listings

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

31 July 2024

From: Sponsored Content

Agents urged to prepare for post-election spike in calls

Agents are being urged to prepare for a surge in enquiries following the General Election this week Many agents have reported that...

04 July 2024

From: Breaking News

Moneypenny partners with CRM provider to boost agency leads

Moneypenny has partnered with CRM provider Street.co.uk to help simplify lead management for estate agents. The integration means calls answered by the...

20 December 2023

From: Breaking News

Why estate agents need to instantly respond to every new enquiry 24/7

With rising mortgage rates and the cost of living expected to be the biggest cause of a slowdown in the housing...

06 May 2023

From: Features

Exclusive: £5m to be spent on self-employed agents in 100 areas

An online operator called Nested is to spend £5m to promote the self-employed estate agency concept in 100 parts of the...

30 September 2021

From: Breaking News

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

Handle with care – why 2021 is the year to look after your leads

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

23 January 2021

From: Features

The small things agents can do to reduce consumer stress

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

04 November 2020

From: Features

Agents - please don’t leave a message after the tone

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

22 February 2020

From: Features

Joanne Tattum, Channel Manager of Moneypenny

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

14 February 2020

From: 60 Second Interview

Moneypenny now official partner of NAEA, ARLA and NAVA Propertymark

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

04 February 2020

From: Breaking News

How to make your customer journey count

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

29 January 2020

From: Features

The six crimes of modern-day call handling

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

18 January 2020

From: Features

Delivering client care with a wow – the case for outsourcing

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

14 December 2019

From: Features

Tragedy as daughter of top industry supplier is found dead on holiday

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

15 August 2019

From: Breaking News

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

5 reasons estate agents need a telephone answering service

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

08 April 2019

From: Sponsored Content

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Phone-answering supplier to expand agency services after acquisition

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...

09 January 2018

From: Breaking News

During industry change, service still matters most

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

06 January 2018

From: Features

Q&A with Moneypenny Receptionist Josh Tanton

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

13 November 2017

From: Sponsored Content

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Q&A with Moneypenny Team Manager Nicola Jackson

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

21 September 2017

From: Sponsored Content

Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

Property valuation calls to agents increased significantly during spring

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

08 June 2017

From: Breaking News

How to extend your opening hours

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

01 June 2017

From: Sponsored Content

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

How to avoid the disconnect associated with outsourcing

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

04 February 2017

From: Features

Telephone answering service reveals agents' busiest days over Christmas

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

19 December 2016

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Why are you so understaffed on a Tuesday?

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

12 November 2016

From: Features

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

How digital technology can help estate agents connect with customers

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

24 June 2016

From: Features

Agents told to prepare for spike in calls after the Bank Holiday

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

24 May 2016

From: Breaking News

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

Not all call answering services are the same.

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

07 March 2016

From: Sponsored Content

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Portal TV ads and 'Divorce Day' produce a surge in viewings since New Year

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

12 February 2016

From: Breaking News

The challenge of great recruitment

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

08 January 2016

From: Features

Business survey shows strong backing for traditional agents over online rivals

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

06 January 2016

From: Breaking News

Industry awards – what are the benefits?

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

27 November 2015

From: Features

Corporate Social Responsibility - who cares?

The answer to the question is that we all should; both in terms of the contribution we can make to the...

06 November 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

How to recruit the best staff - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...

18 August 2015

From: Sponsored Content

Summer’s here but don’t drop the ball while you play - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

29 July 2015

From: Sponsored Content

4 ways to make sure your agency gets noticed - by Nicola Jackson, Property Team Manager for telephone answering specialist Moneypenny

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

17 June 2015

From: Sponsored Content

£15m HQ answers prayer for Moneypenny

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...

19 May 2015

From: Breaking News

THE TEMPORARY ‘PARALYSIS’ OF LONDON’S LUXURY HOUSING MARKET REFLECTED WITH 41% DROP IN VALUATION CALLS TO HIGH-END AGENTS

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

07 May 2015

From: Sponsored Content

 I’m just on the phone – there’s no `just’ about it by Nicola Jackson, Property Team Manager at Moneypenny.

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

05 May 2015

From: Sponsored Content

UK's market-leading telephone answering service, Moneypenny, launches in the US

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...

23 April 2015

From: Sponsored Content

Moneypenny is a top 5 `Best Company To Work For in the UK

 Telephone answering specialist Moneypenny has topped off a remarkable week by scooping 4th position in the Sunday Times' list of the...

07 February 2015

From: Sponsored Content

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