Archive

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

Agents are being urged to prepare for a surge in enquiries following the General Election this week Many agents have reported that...

Moneypenny has partnered with CRM provider Street.co.uk to help simplify lead management for estate agents. The integration means calls answered by the...

With rising mortgage rates and the cost of living expected to be the biggest cause of a slowdown in the housing...

An online operator called Nested is to spend £5m to promote the self-employed estate agency concept in 100 parts of the...

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

The answer to the question is that we all should; both in terms of the contribution we can make to the...

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...

 Telephone answering specialist Moneypenny has topped off a remarkable week by scooping 4th position in the Sunday Times' list of the...