Archive

Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...

Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...

Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...

The Property Redress Scheme (PRS) has formed a new member panel that will be chaired by senior industry figure Eric Walker. The...

Given their leading role in the recent upfront information revolution, interest in the work of the National Trading Standards Estate &...

The Property Redress Scheme (PRS) has named the members of its new advisory panel. It will replace the PRS Advisory Council and...

Over the last few months, The Letting Partnership has seen an increase in calls from agents who are struggling to open...

The Property Redress Scheme (PRS) is putting together an advisory panel to improve governance, accountability and sector representation when formulating policies. It...

Millions of people use online property portals every year to conduct their property search, whether it be for sales or for...

Agents remain positive about the prospects for their business and the property market despite talk of slowing house price growth and...

The property industry is fortunate in including many great people, doing great work across a range of businesses – from traditional agency...

The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...

Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...

Pressure appears to be building for the recommendations of the Regulation of Property Agents working party finally to be implemented. It’s now...

From 4 May 2021, your agency could be blocked from charging late fees, compounding interest on missing rent and taking any...

A high-profile London agency is asking the police and property industry bodies including Trading Standards to investigate a fake company posing under...

Countrywide and Foxtons have thrown their weight behind an idea to identify every single UK residential property with a unique number. The...

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

The mandatory qualifications expected of agents have not been forgotten and will come into effect in two or three years. That’s the...

We all know what the problem is, but what’s the solution? The problem is that landlords, thinking they offer a valuable service...

The cross-sector group looking at reforming the sales process has agreed a new pledge which it says introduces greater transparency for...

There’s been a very large rise in the number of complaints submitted by consumers to the Property Redress Scheme. This is partly...

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...

It is possible that agents and their business partners in the conveyancing, mortgage and survey industries could be obliged to have...

The annual conference of the National Association of Estate Agents takes place on February 27 - the date when the future...

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

The head of the Property Redress Scheme is urging agents to prepare for yet more regulation and legislation changes likely to...

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

The redress scheme which formally quit the housing sector admits some estate agencies may have missed its deadline - and are thus...

The government has revised its guidance to agents over redress schemes - amending it to take account of the fact that...

The National Trading Standards Estate Agency Team has this morning issued a warning to agents that they must be signed up to...

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

New software has been devised which can allow users to identify individual properties that have been ‘portal juggled’ - de-listed and...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

The Property Redress Scheme, one of three official redress schemes for the sales and lettings sector, has now signed its 5,000th...

Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...

One of the three approved Ombusdman-style operators, the Property Redress Scheme, is to hold its first agents’ workshop in March. The morning...

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...