Archive

Concerns around market appraisals and how offers are handled are likely to be the key industry complaints this year amid lower...

GetAgent has been ordered to make its marketing claims clearer following a complaint to the Advertising Standards Authority (ASA). The advertising watchdog...

It may be a measure of the government’s incompetence in the area of housing that two recent major announcements were sorely...

If you’ve paid even scant attention to Landlord Today or other trade titles, you’ll be familiar with the headlines about rogue...

As money laundering compliance marks its twentieth year, more and more estate agents are being fined for breaches of HMRC’s ID...

Estate agents have been urged to be wary of complaints around market appraisals and the handling of offers. The latest annual review...

The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...

An estate agent has hit back at the Advertising Standards Authority (ASA) after the watchdog banned a poster advertising the firm’s...

The Advertising Standards Authority (ASA) has informally resolved a complaint regarding claims made by Purplebricks about home sales. The advertising watchdog revealed...

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

The advertising watchdog has told the agency industry to clean up its act on four issues, with clarity over fees being...

Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint. According to the...

An estate agent has been awarded over £41,000 by an employment tribunal - after her offer to settle for £10,000 was...

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

Yesterday (January 10 2020), the Fifth Anti-Money Laundering Directive (5AMLD) became law. It forms part of ongoing international efforts to tackle...

Picture this: You have finally pushed that sale or purchase through, which means your client is over the moon and happy...

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

The Advertising Standards Authority (ASA) has upheld a complaint made against a listing on property website Houser.co.uk. In January, the complainant notified...

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

The trade body representing so-called quick sale companies is marking five years in business with two feathers in its cap. Firstly the...

OnTheMarket has issued an upbeat statement about the Court of Appeal setting a date to hear Connells-owned Gascoigne Halman's challenge to a ruling...

I am currently in the back of a taxi. The deadline for this piece is looming and I am desperate to...

Purplebricks has been the subject of another complaint to the Advertising Standards Authority - and the issue has again been categorised...

OnTheMarket today launches a new TV advertising campaign which aims to highlight its 'New & Exclusive' marketing feature. Agents listing with the...

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

The couple at the centre of a court case about agents’ fees say the issue could have been resolved earlier had...

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

The Court of Appeal has overturned controversial fraud decisions which have a bearing on agents’ and conveyancers’ responsibilities for checking buyers’...

People living in leasehold properties should extend the remaining terms of their leases before they drop beneath 80 years, according to a...

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

The Court of Appeal Civil Division has today given Connells’ agency Gascoigne Halman the right to appeal against the verdict of...

Estate Agent Today has been told that there are four more complaints filed to the Advertising Standards Authority about hybrid agency...

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

The Advertising Standards Authority (ASA) has informally resolved another complaint made against wording on Purplebricks’ website.  A complainant suggested that the wording...

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

The Advertising Standards Authority says it has “partly upheld” a complaint regarding a claim that a leasehold property was Sold STC. Greenslade...

The housing industry has responded with shock, joy, and jitters, after Theresa May’s snap general election went catastrophically wrong, leaving her...

As the nation waits with bated breath to see if Theresa May can form either a minority or coalition government after...

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

There were only 14 complaints to The Property Ombudsman about so-called 'quick sale' firms - the professional buying companies that purchase...

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

In a recent landmark Council Tax case, the Court of Appeal (Leeds City Council V Broadley 2016) upheld that the use...

The result of a referendum in a tourist hotspot seeking a ban on the sale of new-build flats and houses to...

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

The Advertising Standards Authority (ASA) has published details of four more cases in which it has 'informally resolved' complaints made against...

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

The Advertising Standards Authority (ASA) has upheld two complaints made against online estate agency eMoov.  The first centred around eMoov’s claim that...

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...