Archive

Estate agents have more work to do when it comes to customer service and securing leads, a mystery shopping exercise has...

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

The total value of the UK residential housing market is now worth £8.67 trillion, according to Savills, with the value of...

The winners of the 2024 allAgents customer experience People Awards have been announced. These awards reflect customer reviews from 1 May 2023...

Agency reviews platform allAgents has unveiled details of its Customer Experience Awards.  The much-anticipated black-tie event will take place at the Crowne...

Estate agency customer service appears to be improving, a mystery shopper exercise has revealed. Market research firm KnowYourMarket has unveiled its latest...

A new estate agency has been launched in Northumberland, offering a VIP member’s club to provide early access to properties. The new...

If you’re thinking about becoming an Estate Agency franchise or converting your existing estate agency business to a franchise, here we...

Estate agents and lettings agents have a legal obligation to protect themselves from money laundering and as such you must recognise...

In this latest article from the team at Iceberg Digital, they discuss how the digital realm is transforming Estate Agency.   The...

The UK Residential division of agency and property brand Knight Frank has won the ‘Best Customer Satisfaction Strategy Award’ at the UK Customer...

Reading the news on Estate & Letting Agent Today every day (as I’m sure you all do, too), there appears to...

Knight Frank has launched a bespoke customer portal after 18 months of development. Coined ‘My Knight Frank,’ the firm says it is a digital customer experience platform, accessible...

As 2024 progresses, I expect to see an increase in the role that estate agents play in local communities. Once perceived...

The private rental landscape has been undergoing a profound transformation, with technology playing a pivotal role in shaping the way tenancies...

The winners of the AllAgents Customer Experience Awards have been revealed. A ceremony was held at the Crowne Plaza, Glasgow last week...

Digital transformation is now happening at a monumental pace, and dependence on technology is growing to new heights. In fact, the...

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

Agency reviews platform allAgents.co.uk has named Martin Roberts as the host of this year's highly anticipated 2023 Annual Customer Experience Awards...

The property transaction in England and Wales is a notoriously slow and fraught process, taking typically 150 days to complete, with...

If we turn the clock back only twenty years, the concept of managing our lives from a handheld device was within...

Changes to consumer behaviour usually arrive in waves. Most of the time these waves are small. They drive minimal impact, with...

Time is running out for agents to submit their final customer reviews for consideration in the prestigious 2023 allAgents Customer Experience...

Artificial Intelligence (AI) is already being used by the property industry and its impact is only set to grow. But while...

The most highly-rated agents in the UK have been revealed. Comparison website allAgents has unveiled the winners of its 2023 People Awards. These...

By adopting a top-notch Customer Relationship Management (CRM) solution, you're not only opening doors to acquiring new customers and nurturing existing...

In the fiercely competitive property industry, staying ahead of the game is essential for thriving and achieving success. That's where the...

Foxtons has got its mojo back under its new chief executive Guy Gittins, senior executives at the agency brand have proclaimed. Gittins...

Agency feedback platform The ESTAS Group has launched a new tool designed to help estate agents by collecting vital insights from...

At the recent Home Buying & Selling Group UFI Roadshow in London, it was gratifying to note that panel members and...

Who are you and what does it say on your business card? I’m Heather Staff and it says Co-Founder of Street Group...

Agency reviews website allAgents has revealed the venue for its highly anticipated 2023 UK Customer Experience Awards. This year's event will be...

The phrase ‘customer experience’ is bandied around a lot these days, so much so that it’s sometimes easy to think that...

With rising mortgage rates and the cost of living expected to be the biggest cause of a slowdown in the housing...

Agency staff have little more than a week to ensure their allAgents profile is up to date so they can boost...

Considering the cost it takes to get a lead – from advertising to PR to relationship building – could you be...

The UK residential division of property consultancy Knight Frank has been awarded for its customer services. The agency brand won the ‘Best...

Proptech firm iamproperty has launched a new legal preparation module to its movebutler onboarding and sales progression platform. The aim is to...

Agency brand Knight Frank has pledged to be one of the first adopters if minimum standards and qualifications are introduced in...

The only certainty at the moment is that we are living in a period of uncertainty. The challenges facing the property...

The winners of the 2022 allAgents Customer Experience Awards were announced last week. The agency customer feedback website held its second ever...

There have been plenty of heart-warming examples of agents supporting their local communities and charities this week, from sleep-outs to donations. Whatever...

Angels Media-owned brand ValPal has been named among sponsors of the allAgents Customer Experience awards. It comes as this year’s awards will...

Purplebricks has got itself into a bind due to its addiction to brand awareness over addressing the customer experience of paying...

Agents should consider risk-scoring buyers and refocus on customer experience in the face of the more challenging housing market, a senior...

OnTheMarket has won a high-profile award for its customer service due to its agent town hall sessions. The portal has won the...

Digital transformation is not a new concept. It has been around for many years in various forms and across multiple industries,...

Reviews website allAgents has revealed the host for its 2022 Customer Experience Awards. The event will be hosted by property and lifestyle...

It was announced back in February this year that PEXA, the Australian FinTech/PropTech that enabled the world’s first fully digitised property settlement...

For years now estate agents have been on a journey from digital infancy to digital maturity. But what does the future...

Yesterday’s publication of Purplebricks’ annual results – which made for very difficult reading for the troubled brand – came as part...

Industry comparison website allAgents has announced a change of event date for their 2022 Customer Experience Awards Ceremony. It will now be...

A network for women working in the residential property industry has signed up a trio of high-profile sponsors. Residential property industry suppliers...

Reviews website allAgents has revealed the location of this year’s Customer Experience Awards. The ceremony will be held at the Kia Oval...

Customer insight provider KnowYourMarket has partnered with sales conversion strategist, Tony Morris International to develop a product that promises to boost...

The digital transformation of the property industry is not a new chapter, but an ongoing journey in which the winners are...

A proptech startup launched by former Conveyancing Association chairman Eddie Goldsmith has secured a second round of investment. YouConvey, which aims to...

In this article, Kristian Stott, Head of New Business at iamproperty, analyses the digital revolution in our lives and in property and why...

AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...

Purplebricks say it’s going to complete its transformation from an agency using self-employed local operatives in the field, to having fully...

Hybrid agency EweMove has this morning announced that it’s moving all of its 170 branches to a new fully-automated cloud-based system...

For all sales and letting agents, accelerating your business to new heights is a number one priority. You can’t be losing time...

We know that agents rely heavily on property software solutions to run their agency, particularly to ease the burden of administrative...

Three of Martin & Co’s most prominent branches in the north of England are under new ownership. The Saltaire, Keighley, and Thackley...

The objective of estate agents in 2022 must be to cut their business costs and employ technology to replace - and...

The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...

A webinar in mid-January will help agents get an edge on securing leads and ensuring transactions are not lost. That’s the claim...

There are many features and functionalities a website must have to be successful. Ultimately, the purpose of your website should be...

HM Revenue & Customs is consulting on how it can clamp down on property professionals and buyers who allegedly try to...

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

The phrase ‘time is money’ is particularly pertinent for estate agents. Since the stamp duty holiday ended, the forecast drop in...

TV property celebrity Amanda Lamb has revealed the winners of the 2021 allAgents customer experience awards. They were announced at the awards’...

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

In this op-ed, Warwick Haycock, accounting software specialist at The Access Group, looks at how the use of tech can empower...

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...

Knight Frank has beaten a string of prestigious household name companies to take the Overall Winner award at the 2021 Customer...

PropTech and CRMs should be about far more than merely gathering data - they should be telling agents which prospects are...

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

TV property personality Amanda Lamb has been named as the presenter of the first ever allAgents Annual Customer Experience Awards in...

As we motor towards the next major global climate change conference – the UN’s COP26 being held in Glasgow from 31...

The UK’s largest review website for the property industry has announced that its first ever in-person awards event will be held...

Trust the process: subscribe your landlords and tenants to Task Plans and receive automated prompts when it’s the right time to...

Hello and welcome to another Property Jobs Today, your chance to see the latest moves in our industry. Why not be a...

Anyone working in residential property knows it is taking longer and longer to get from SSTC (sold subject to contract) to...

In an unusual move, HM Land Registry has issued guidance to agents to help them reassure jittery buyers and sellers ahead...

The last 12 months have heralded significant change across the property market and indeed we could argue across all markets in...

Have you found yourself asking the question: “what is the difference between an API and an App?” No doubt we are all...

As you’ll know by now, I like to use the Natter to shine a light on independent agents doing things a...

Agency marketing platform BriefYourMarket has acquired live chat and customer experience provider Yomdel.  BriefYourMarket says the addition of Yomdel to its offer...

Purplebricks is now part of the mainstream landscape of British estate agency. There - I said it. An agency whose whispered name...

The findings of the new ‘Thriving in a Pandemic’ report, recently published by tmgroup and mio, have highlighted that the market...

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

An open letter from Boomin chief executive Michael Bruce shows how fierce the competition is going to be in the portal field...

Two mothers have launched a new estate agency using a virtual office - and they have overcome personal challenges to achieve their...

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

At the start of December 2020, a select handful of agents attended a private online event to see the latest news...

Douglas & Gordon, one of the highest profile London agency networks, is the latest signing for the yet-to-launch Boomin portal. The agency...

The second England-wide lockdown is here. The good news is that this time round, the property market remains open for business,...

A relaunched home buying service says it wants to partner with agents to unlock sales if the housing market deteriorates. The service...

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...