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KEYWORD "Moneypenny" - 95 RESULTS
Agents urged to prepare for post-election spike in calls

Agents are being urged to prepare for a surge in enquiries following the General Election this week Many agents have reported that...

04 July 2024

From: Breaking News

Moneypenny partners with CRM provider to boost agency leads

Moneypenny has partnered with CRM provider Street.co.uk to help simplify lead management for estate agents. The integration means calls answered by the...

20 December 2023

From: Breaking News

New boss for property team brings US experience to UK

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

25 October 2023

From: Breaking News

Agency reviews platform wins award of its own

The ESTAS team may be known for its Customer Service Awards but it has now picked up a gong of its...

14 April 2023

From: Breaking News

Women in Estate Agency celebrates record first conference

Safety, support, health, wealth and happiness were the key firms of the inaugural Women in Estate Agency group conference last week. The...

07 March 2023

From: Breaking News

Date set for first Women In Estate Agency conference

Details of the first Women In Estate Agency (WiEA) conference have been revealed. The group, founded by senior agency figures Liana Loporto-Browne...

14 December 2022

From: Breaking News

Agents hit with increasing number of cold sales calls

Estate agents are receiving a deluge of cold sales calls – more than pre-pandemic levels - according to new figures from...

05 December 2022

From: Breaking News

OnTheMarket added to approved agency supplier hub

Industry figure Iain White has admitted he has overcome ‘original scepticism’ about the launch of OnTheMarket after the portal was added...

08 September 2022

From: Breaking News

Not so green property – eco concerns take backseat as cost-of-living bites

New data from Moneypenny has revealed that eco features are falling off the wish-list of potential house buyers as a result...

08 August 2022

From: Breaking News

Heatwave cools off property enquiries - claim

As UK temperatures soared last week, potential property buyers and sellers were even too hot to enquire about homes. Data from live...

28 July 2022

From: Breaking News

Female property network unveils trio of sponsors

A network for women working in the residential property industry has signed up a trio of high-profile sponsors. Residential property industry suppliers...

18 July 2022

From: Breaking News

Agents Do Charity - and we’re fund-raising like mad already…

Barely three weeks into the new year and we’re already talking about plans to raise tens, perhaps hundreds, of thousands of...

21 January 2022

From: Breaking News

No escape from phone calls, even in Microsoft Teams meetings…

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...

20 January 2022

From: Breaking News

Moneypenny joins leading industry PropTech hub

High-profile outsourced communications provider Moneypenny has joined the industry PropTech hub known as the Innovation Collaboration Group. There are around 40 companies...

11 October 2021

From: Breaking News

Agents Do Charity – pies in faces, Agent Rainmaker and Three Peaks heroics

It’s been a dramatic week in the world of politics – and this has led to another new Housing Secretary, in...

17 September 2021

From: Breaking News

Phil Spencer - Why agents MUST get their communications right

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

06 September 2021

From: Breaking News

 Outsourcing can revive prospects to keep boom alive, agents told

An industry supplier is urging agents to dust off old prospects to build their pipeline and keep the market boom going...

11 June 2021

From: Breaking News

Estate Agent Burn Out - one way to avoid it

Telephone and chat support service Moneypenny has outlined a strategy to help agents avoid burn out. The service argues that working throughout...

25 May 2021

From: Breaking News

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

EAvolution21 – A UK PropTech event hosted by Dezrez and its partners

On March 23rd 2021, Dezrez and its partners are hosting EAvolution21 the event that showcases the latest in PropTech using an...

18 February 2021

From: Sponsored Content

Speedy agents are Number 1 when it comes to call answering

Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...

12 February 2021

From: Breaking News

Handle with care – why 2021 is the year to look after your leads

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

23 January 2021

From: Features

Agents Do Charity … on Children In Need day…

Hello and welcome to your regular Friday charity round-up from the industry - appropriately enough on the day of the latest...

13 November 2020

From: Breaking News

Lead capture 101 with Moneypenny CMO, Kate Cox

Kate Cox, Moneypenny's chief marketing officer, provides agents with an in-depth guide on lead capture. Alongside uncovering the importance of lead capture...

11 November 2020

From: Marketing & Social Media

Agents Do Charity - during an Indian summer...

Hello and welcome to the start of the weekend and that means it's time for Agents Do Charity. Each week, we publicise...

18 September 2020

From: Breaking News

Live chat usage soars during lockdown and as restrictions eased

There was a big spike in the use of live chat across all agency sectors during lockdown - no doubt spurred...

23 June 2020

From: Breaking News

Tune into consumer behaviour to accelerate business recovery

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

10 June 2020

From: Features

Purplebricks' founders reveal new project to re-enter the agency industry

The brothers who founded Purplebricks - Michael and Kenny Bruce - have returned to the agency industry for the first time...

09 June 2020

From: Breaking News

Outsourced operator will qualify agents’ leads and follow-up marketing

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

21 May 2020

From: Breaking News

Rightmove launching biggest-ever marketing campaign - no news on fees

Rightmove says it’s to launch its biggest ever national marketing campaign in a bid to kick-start the market once lockdown eases. The...

07 May 2020

From: Breaking News

Property Natter: a week in the life of…agents in lockdown!

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....

25 April 2020

From: Features

Property People Register launched: today’s Conquering Corona

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

08 April 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Agents - please don’t leave a message after the tone

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

22 February 2020

From: Features

Joanne Tattum, Channel Manager of Moneypenny

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

14 February 2020

From: 60 Second Interview

Moneypenny now official partner of NAEA, ARLA and NAVA Propertymark

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

04 February 2020

From: Breaking News

How to make your customer journey count

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

29 January 2020

From: Features

The six crimes of modern-day call handling

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

18 January 2020

From: Features

Delivering client care with a wow – the case for outsourcing

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

14 December 2019

From: Features

PropTech takes centre stage at industry conference next week

Technology forms the backbone of the Relocation Agent Network National Conference and Exhibition in London on November 22.  The event will include...

14 November 2019

From: Breaking News

Enjoy the long weekend because Tuesday will be VERY busy...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

22 August 2019

From: Breaking News

Tragedy as daughter of top industry supplier is found dead on holiday

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

15 August 2019

From: Breaking News

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

The six things you need to know about live chat

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

08 May 2019

From: Features

Property Natter - events agents need to keep an eye out for

With Easter now upon us (happy Easter, by the way, and hope you’re enjoying the long weekend, the Easter eggs and...

20 April 2019

From: Features

5 reasons estate agents need a telephone answering service

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

08 April 2019

From: Sponsored Content

Agents Do Charity - and it's been a remarkable week…

Few can deny that with announcements from MPs and an announcement from Purplebricks, that it’s been an extraordinary week.  While it may...

22 February 2019

From: Breaking News

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

Brexit, negotiating and comedy set to dominate agents’ conference

A diverse cast-list has been announced for this year’s Relocation Agent Network national conference and exhibition to be staged in London...

06 November 2018

From: Breaking News

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Agents Do Charity: more heart-warming stories from our industry

This week may have marked the landmark moment of Facebook entering the UK property market but as the industry prepares for...

07 September 2018

From: Breaking News

Phone-answering supplier to expand agency services after acquisition

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...

09 January 2018

From: Breaking News

During industry change, service still matters most

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

06 January 2018

From: Features

Q&A with Moneypenny Receptionist Josh Tanton

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

13 November 2017

From: Sponsored Content

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Q&A with Moneypenny Team Manager Nicola Jackson

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

21 September 2017

From: Sponsored Content

Two weeks to go before annual estate agency 'call chaos day'

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...

15 August 2017

From: Breaking News

Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

Property valuation calls to agents increased significantly during spring

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

08 June 2017

From: Breaking News

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

Don’t lose sales to the voicemail black hole

Customers really dislike leaving voicemail messages. This may not be surprising, there may be many times when you have been faced...

26 May 2017

From: Sponsored Content

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

5 steps to golden customer service

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

13 April 2017

From: Sponsored Content

How to develop a customer-winning reputation

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...

17 March 2017

From: Sponsored Content

Good phone manners that impress clients

When we meet clients, we go out of our way to make a good impression. There’s no reason why we shouldn’t...

10 March 2017

From: Sponsored Content

How to avoid the disconnect associated with outsourcing

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

04 February 2017

From: Features

Telephone answering service reveals agents' busiest days over Christmas

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

19 December 2016

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Why are you so understaffed on a Tuesday?

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

12 November 2016

From: Features

Genuine concern for staff well-being is the most powerful motivator

After two long years, Moneypenny finally moved into its new headquarters over the summer.  It was a milestone we had all been...

07 October 2016

From: Features

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

How digital technology can help estate agents connect with customers

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

24 June 2016

From: Features

Agents told to prepare for spike in calls after the Bank Holiday

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

24 May 2016

From: Breaking News

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Portal TV ads and 'Divorce Day' produce a surge in viewings since New Year

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

12 February 2016

From: Breaking News

The challenge of great recruitment

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

08 January 2016

From: Features

Industry awards – what are the benefits?

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

27 November 2015

From: Features

Corporate Social Responsibility - who cares?

The answer to the question is that we all should; both in terms of the contribution we can make to the...

06 November 2015

From: Features

Top comic and shirt firm boss collared for agents' big event

The founder of high-end shirt manufacturer Charles Tyrwhitt, Nick Wheeler, and the well-known stand up comedian Tim Vine, are amongst the...

06 November 2015

From: Breaking News

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

How to recruit the best staff - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...

18 August 2015

From: Sponsored Content

Summer’s here but don’t drop the ball while you play - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

29 July 2015

From: Sponsored Content

Agents' telephone data paints mixed market picture

Data from the estate and letting agency answering service Moneypenny appears to confirm what we have been thinking for some weeks...

22 July 2015

From: Breaking News

4 ways to make sure your agency gets noticed - by Nicola Jackson, Property Team Manager for telephone answering specialist Moneypenny

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

17 June 2015

From: Sponsored Content

Dramatic upsurge in calls to agents in high-end London postcodes

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...

29 May 2015

From: Breaking News

£15m HQ answers prayer for Moneypenny

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...

19 May 2015

From: Breaking News

THE TEMPORARY ‘PARALYSIS’ OF LONDON’S LUXURY HOUSING MARKET REFLECTED WITH 41% DROP IN VALUATION CALLS TO HIGH-END AGENTS

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

07 May 2015

From: Sponsored Content

 I’m just on the phone – there’s no `just’ about it by Nicola Jackson, Property Team Manager at Moneypenny.

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

05 May 2015

From: Sponsored Content

UK's market-leading telephone answering service, Moneypenny, launches in the US

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...

23 April 2015

From: Sponsored Content

Moneypenny is a top 5 `Best Company To Work For in the UK

 Telephone answering specialist Moneypenny has topped off a remarkable week by scooping 4th position in the Sunday Times' list of the...

07 February 2015

From: Sponsored Content

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