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KEYWORD "Communications" - 100 RESULTS
PHIL SPENCER: The Waiting Game - managing clients' expectations

You won’t need me to tell you, but transactions are taking a l-o-n-g time right now. Figures from a digital information service...

15 August 2024

From: Breaking News

Agents urged to take advantage of new MPs in 'listening mode'

An industry expert has called on agents to actively lobby new MPs to influence housing policy – whoever wins the election. Neil...

03 July 2024

From: Breaking News

Industry Views - There will be no excuses if Labour fails on housing

It’s all over bar the voting, so let’s cut to the chase. Labour will win on July 4, big time. Even a...

29 June 2024

From: Features

Selling Homes Like Selling Broadband, says Purplebricks figure

A new senior figure in Purplebricks claims the agency has much in common with selling broadband.  Nick Gunga is the new chief...

14 June 2024

From: Breaking News

Election webinar launched to help agents reassure vendors

Agents are invited to a webinar on how the General Election will affect the property market. Reapit and PayProp will be hosting...

11 June 2024

From: Breaking News

Poor financial literacy amidst the UK's Mortgage crisis

Major lenders including Barclays, HSBC, and TSB have reduced their interest rates on new fixed mortgages, offering a glimmer of hope...

08 June 2024

From: Features

Nurtur shifts to AI and software after Guild sale

Property marketing and communications software provider Nurtur is shifting its focus from agency networks to technology and artificial intelligence tools. It comes...

05 June 2024

From: Breaking News

Crafting Engaging Property Newsletters: Top Tips for Agents

In the fast-paced world of property, staying top-of-mind with your clients is crucial. And what better way to do this than...

15 May 2024

From: Marketing & Social Media

Industry Alert: The Digital Takeover Transforming Estate Agency now!

In this latest article from the team at Iceberg Digital, they discuss how the digital realm is transforming Estate Agency.   The...

24 April 2024

From: Breaking News

Alto unveils integration with messaging platform

Alto has announced a new integration with secure messaging platform Tappter. Existing Alto customers can get seamlessly set up with Tappter to...

10 April 2024

From: Breaking News

PropTech Today - Working together means being 'open' for business

Whether we’re selling properties, managing buildings, servicing heavy goods vehicles or flogging widgets, we’re all operating in a digital world. This is...

04 April 2024

From: Breaking News

International Women's Day: the Importance of a Supportive Workplace

As the Group HR Director of LRG – an organisation of over 3,000 employees – and perhaps more importantly, as a...

09 March 2024

From: Features

Agents Do Charity - breaking the budget for good causes

Much of the focus may have been on the Spring Budget this week but a variety of charities have received support from...

08 March 2024

From: Breaking News

PropTech Today - Technology can enhance the performance of the rental market

Renting a flat or house in the UK has never been more difficult. The market is tight, supply is limited and...

05 March 2024

From: Breaking News

Faster payments make happier landlords

Let's be honest – landlords are the lifeblood of any letting agency. Winning and keeping their business keeps the wheels turning...

09 February 2024

From: Sponsored Content

Industry veteran calls for code of practice for sole agency agreements

Former agency founder and property marketing veteran John Durrant has challenged Propertymark and RICS to take a leadership on the contentious...

25 January 2024

From: Breaking News

Estate agent best practice conveyancing guide updated

The Conveyancing Association (CA) - the leading trade body for the conveyancing industry – has announced an update to its Estate...

20 January 2024

From: Features

Moneypenny partners with CRM provider to boost agency leads

Moneypenny has partnered with CRM provider Street.co.uk to help simplify lead management for estate agents. The integration means calls answered by the...

20 December 2023

From: Breaking News

5 Proptech Predictions for the Private Rental Sector in 2024

The private rental landscape has been undergoing a profound transformation, with technology playing a pivotal role in shaping the way tenancies...

13 December 2023

From: Features

Ad watchdog upholds ‘misleading marketing’ complaint against GetAgent

GetAgent has been ordered to make its marketing claims clearer following a complaint to the Advertising Standards Authority (ASA). The advertising watchdog...

06 December 2023

From: Breaking News

Letting agents share how they speed up property visits

Property visits remain one of the greatest time intensive activities for the letting agent. From prospecting visits, show rounds, inventories and...

02 December 2023

From: Features

New boss for property team brings US experience to UK

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

25 October 2023

From: Breaking News

MPs criticise ‘persistent poor performance’ of DLUHC

MPs have expressed “concern and disappointment” at the Department for Levelling Up, Housing and Communities (DLUHC) for its persistent poor performance...

20 September 2023

From: Breaking News

Weathering Economic Storms: Consolidating for Sanity in Estate Agency

 In this latest article from the team at Iceberg Digital, they review the dynamics of the property market, and the current...

19 July 2023

From: Breaking News

Why estate agents need to instantly respond to every new enquiry 24/7

With rising mortgage rates and the cost of living expected to be the biggest cause of a slowdown in the housing...

06 May 2023

From: Features

The rise of Estate Agent influencers

From Million Dollar Listing to Selling Sunset, we’re used to seeing real estate reality TV in full force on Netflix. Whilst...

29 March 2023

From: Features

Estate agents ‘putting client details at risk’ - warning 

Estate agents could be putting their clients’ personal details at risk by taking information such as addresses, bank account or passport details...

27 March 2023

From: Breaking News

A Letting Agent's Guide to Avoiding Garden Disputes

As the first signs of spring begin to appear, we look at how letting agents and landlords can start the season...

25 March 2023

From: Features

New agency software aims to automate vendor and viewer feedback

New software has been launched to help estate agents collect feedback on viewings. Feedback Enterprise, from the Cumbrian communications specialists SMS Speedway,...

16 March 2023

From: Breaking News

Three ways to win instructions from withdrawals

Did you know that 46% of withdrawn properties will return to the market within 24 months? Here are 3 steps showing...

15 March 2023

From: Features

Agency app promises ‘instant messaging revolution’

A new instant messaging platform has been launched that aims to change the way estate agents manage communications with customers and...

16 February 2023

From: Breaking News

Bad news everywhere - it’s up to YOU to relay the good news

It seems as if optimism is out of fashion right now: just look at the headlines to see what I mean....

03 February 2023

From: Breaking News

Property Jobs Today - the movers, shakers and people in the news

It has been a busy start to the year for job moves. If you want your jobs or appointments news to feature...

31 January 2023

From: Breaking News

Proptech firm unveils 'sale-ready' features for agents

Proptech firm iamproperty has launched a new legal preparation module to its movebutler onboarding and sales progression platform. The aim is to...

30 January 2023

From: Breaking News

Agents Do Charity - feeling the love

Agents and property professionals are spreading plenty of charitable love ahead of Valentine's Day. See some of the inspirational examples below. Whatever the...

27 January 2023

From: Breaking News

Are Pre-Check-Out Reports Worth the Time and Effort?

Most letting agents are already carrying out inspections for check-in and check-out reports (hopefully). Some are going further and conducting interim...

14 January 2023

From: Features

6 tips to protect your properties from winter blackouts

When the weather turns like it has, we use more energy to keep our homes cosy. However, this places increasing strain...

17 December 2022

From: Features

Agents hit with increasing number of cold sales calls

Estate agents are receiving a deluge of cold sales calls – more than pre-pandemic levels - according to new figures from...

05 December 2022

From: Breaking News

When the going gets tough, focus on your leaky bucket

As economic signs increasingly point to a contraction in the property market, competition for new business will inevitably heat up. But...

03 December 2022

From: Features

Purplebricks ‘too focused on brand over customer experience’ – claim

Purplebricks has got itself into a bind due to its addiction to brand awareness over addressing the customer experience of paying...

25 November 2022

From: Breaking News

Rightmove looks outside property sector for new CEO

Rightmove has named Johan Svanström, former chief executive of travel booking website Expedia Group Inc and McDonald's Corp as its new...

24 October 2022

From: Breaking News

Banned! Watchdog censures Government over levelling up adverts

Seven adverts pushing the Government’s flagship levelling up policy have been banned. The advertising watchdog censured the Department for Levelling Up, Housing...

12 October 2022

From: Breaking News

Property Natter – why brand reputation is more crucial for smaller firms

In tougher times – as is the case now, post-Covid, post-Brexit, cost-of-living crisis, war in Ukraine, etc – reputation and consumer...

08 October 2022

From: Features

How to create check-out reports the right way (without surprises)

The check-out report is a critical point in the tenancy and has the power to make the moving-out process run smoothly...

09 August 2022

From: Sponsored Content

What could a digitally enabled future look like for estate agents?

For years now estate agents have been on a journey from digital infancy to digital maturity. But what does the future...

03 August 2022

From: Features

How to catch up on interim rental visits efficiently

Interim rental inspections have taken a hit over the past two years and letting agents are now wading through their backlogs...

30 July 2022

From: Features

Portal listings without material information ‘will eventually be rejected’

Trading Standards has indicated that non-compliant listings will eventually be rejected from portals as it urges agents to use their “professional...

13 July 2022

From: Breaking News

Industry veteran warns technology has made some agents lazy

Former Countrywide boss Bob Scarff has warned that estate agents have become too reliant on alerts, emails and text messages for...

07 July 2022

From: Breaking News

New guide aims to help agents survive the summer slowdown

Agency data and prospecting platform Homesearch has launched a new guide to help firms continue securing instructions during the so-called summer...

21 June 2022

From: Breaking News

Estate agents down £119m a year from missed calls

Estate agents could be losing thousands of pounds a year to missed calls. Communications platform YourBusinessNumber analysed data on the typical number of...

09 June 2022

From: Breaking News

WhatsApp predicted to revolutionise estate agency communications

WhatsApp is being predicted to become a key messaging tool for estate agents in the coming years. Messaging provider SMS Speedway analysed...

01 June 2022

From: Breaking News

Agents and conveyancers should ditch the screen - here's why

For years, the issue of phone etiquette created tension between estate agents and the legal profession, the former claiming lawyers won’t...

28 May 2022

From: Features

Phil Spencer - Reassuring Vendors In A Changing Market

There seems a consensus amongst agents, analysts and amateur pundits alike that the market will stay relatively strong for some months,...

09 May 2022

From: Breaking News

Agency content experts to share tricks of the trade at industry conference

Three of the leading industry content specialists are set to gather on stage together for what is believe to be the...

27 April 2022

From: Breaking News

Q&A - how can agents and conveyancers work better together?

In this Q&A, I catch up with Jesper With-Fogstrup, chief executive officer of Smoove (formerly ULS Technology until a very recent...

23 April 2022

From: Features

Research – blurred lines increase stress and fatigue for property professionals

More than half of those working within the property sector are suffering from higher levels of fatigue or stress, due to...

22 April 2022

From: Breaking News

Agents promised new tools as conveyancing tech firm rebrands

Conveyancing software company ULS Technology has rebranded. The London Stock Exchange-listed company, which encompasses conveyancing brands eConveyancer, DigitalMove, Legal Eye and Amity...

11 April 2022

From: Breaking News

How to Prove Your Rented Property is Safe for Habitation

As amendments to smoke and carbon monoxide alarm legislation loom for rented properties later this year, we look at how inventory...

09 April 2022

From: Features

Are housing sanctions against Oligarchs just a waste of time?

A Russian billionaire says he no longer owns many of his former properties in the UK, raising question marks over the...

23 March 2022

From: Breaking News

Fees: Vendors are NOT after the cheapest agents - claim

An estate agent who has now become a PropTech entrepreneur says fees are absolutely not what makes a vendor choose who...

17 March 2022

From: Breaking News

The cold facts about winter property checks

Property checks can be the bane of a letting agent’s life if left unchecked. Throw in the winter weather, and you’ve...

29 January 2022

From: Features

Agents Do Charity - and we’re fund-raising like mad already…

Barely three weeks into the new year and we’re already talking about plans to raise tens, perhaps hundreds, of thousands of...

21 January 2022

From: Breaking News

No escape from phone calls, even in Microsoft Teams meetings…

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...

20 January 2022

From: Breaking News

Revealed - what customers REALLY think of estate agents

A new survey of people who have sold their home in the past six months has given a strong backing to...

14 January 2022

From: Breaking News

New Covid guidance to estate and letting agents

Propertymark, the main industry trade body, has this evening updated its guidance on Covid safety for estate and letting agents in...

11 January 2022

From: Breaking News

Conveyancing IT crash - company slammed for ‘wall of silence’

A consultancy specialising in data protection issues has sharply criticised the Simplify Group for its ongoing lack of communications over its...

20 December 2021

From: Breaking News

Keeping pace with the property boom - effective communications are critical to real estate operations

As the UK housing market faces an ongoing boom, there’s one profession that’s certainly rushed off its feet — estate agents....

11 December 2021

From: Features

Purplebricks moves quickly to replace latest executive to quit

Purplebricks has appointed the former O2 marketer, Ian Cafferky, as its new Chief Marketing Officer. He will be replacing Ben Carter who...

09 December 2021

From: Breaking News

High speed broadband increasingly vital for buyers

A high-speed internet connection is the second most important factor for buyers after property size, a survey claims. And the study -...

18 November 2021

From: Breaking News

How to promote fruitful relationships with your local conveyancers

As you are no doubt aware, building mutually beneficial relationships with conveyancers in your local area can not only make your...

27 October 2021

From: Features

MovePal - a cautionary tale for agents

I’m going to declare upfront that, as an investor, I have a financial interest in the success of MovePal but I also need...

23 October 2021

From: Features

PropTech Today: are you meeting the expectations of modern consumers?

If there is one thing that modern consumers have come to expect, it’s convenience. As a nation, we’re driven by on-demand...

20 October 2021

From: Breaking News

Agency beats Mercedes, HSBC and O2 to major award

Knight Frank has beaten a string of prestigious household name companies to take the Overall Winner award at the 2021 Customer...

19 October 2021

From: Breaking News

Moneypenny joins leading industry PropTech hub

High-profile outsourced communications provider Moneypenny has joined the industry PropTech hub known as the Innovation Collaboration Group. There are around 40 companies...

11 October 2021

From: Breaking News

How the 2021 consumer will impact the residential property industry

The property industry and its many stakeholders are key participants in a global digital transformation that has been underway for quite...

09 October 2021

From: Features

Why agencies should be careful when agents use personal phones for business

Estate agents, even before Covid-19 reared its ugly head, were flexible, hybrid workers. It is a job that requires a significant...

02 October 2021

From: Features

Agents are selfish but here's how to turn it around - a controversial video

Chris Watkin - the famous industry content creator, ghostwriter and trainer - has made a series of controversial statements about agents...

29 September 2021

From: Breaking News

How estate agents can optimise their workflows with conveyancers 

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

25 September 2021

From: Features

Video interview – is a single PropTech solution the way forward for agents?

In this latest exclusive video interview, EAT’s video reporter Chris Buckler – an agent himself – chats with Peter Grant, chairman of the board at...

25 September 2021

From: Features

How estate agents can ensure success in the fourth quarter of 2021

The worst of the Covid-19 pandemic appears to be firmly in the rear-view mirror as we move into the last quarter...

15 September 2021

From: Features

Alto Q&A - how changes made during lockdown set this agent up for success

What estate agency is going to look like in the post-pandemic world, and what the role of the physical branch will...

11 September 2021

From: Features

Police probe into sacked Savills agent still ongoing

The police investigation into the Savills agents who allegedly racially abused England players on Twitter after the Euros 2020 final is...

10 September 2021

From: Breaking News

Savills sacks 'racist abuse' agent after Euros tweet

The Savills member of staff who allegedly racially abused England players online after the Euros 2020 final has been sacked. The Metro...

09 September 2021

From: Breaking News

Phil Spencer - Why agents MUST get their communications right

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

06 September 2021

From: Breaking News

Hybrid agency spends £6m beefing up communications

Spicerhaart - which is increasingly shifting its activities towards agents operating away from traditional branches - is investing more than £6m...

06 September 2021

From: Breaking News

How using the right tech can help to transform an agency’s business

Tech, as has been shown more than ever during the pandemic, can be a wonderful thing – bringing people closer together,...

04 September 2021

From: Features

Ex-Countrywide director become agency chief executive

The former group marketing director at Countrywide has been appointed as global chief executive of Fine & Country. Simon Leadbetter has also...

03 September 2021

From: Breaking News

Video - why is consumer-centric tech important for agents?

In this latest video interview exclusively for EAT & LAT readers, video interviewer Chris Buckler speaks to Harry Turner, director of...

28 August 2021

From: Features

Purplebricks hires new PR agency ahead of next marketing onslaught

Purplebricks has hired another creating PR agency to work on its consumer campaign. Taylor Herring - part of the larger Publicis group...

06 August 2021

From: Breaking News

Savills agent arrested by police over racist tweet

Greater Manchester Police have arrested the Savills estate agent who allegedly posted a racist tweet about black England football stars after...

14 July 2021

From: Breaking News

PropTech and the future of remote working

Working from home used to get a bad rap. With the phrase mocked as ‘shirking from home’, homeworkers were often seen...

23 June 2021

From: Features

Pattinson move to Openview to achieve true, advanced automation

The Oxfordshire-based PropTech founders and software developers of Openview, today announced they have welcomed Pattinson Estate Agents to their list of clients.   Peter Grant, Managing...

21 June 2021

From: Features

Phil Spencer advises agents: Save A Sale, Restore A Reputation!

There may well have been times in recent weeks when any agent would have been forgiven for wanting a break -...

21 June 2021

From: Breaking News

Management emails to agents outside work hours should be banned - call

A trade union is demanding that the government ban emails from all employers outside office hours - and it wants emails...

04 June 2021

From: Breaking News

Sellers want traditional agency services more than WhatsApp - survey

A new survey of some 700 estate agency customers show that they want to get traditional services like High Street branches,...

27 May 2021

From: Breaking News

Propertymark: your voice matters, make sure it’s heard

In an industry which is faced with constant changes in day-to-day practices and even more so given the Covid terrain which agents...

22 May 2021

From: Features

Capital Gains Tax and Property Sales - report calls for overhaul

A report by the Office of Tax Simplification on Capital Gains Tax has called for a series of changes. They include extending...

21 May 2021

From: Breaking News

Property Natter: why agency must never become a closed shop

The biggest news story in town this last week – which has brought people who don’t usually like or watch football...

24 April 2021

From: Features

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Should agents track the Covid testing and vaccination status of staff?

Potential house buyers may be fine with virtual tours during lockdown periods, but as the country opens up, people are going...

24 April 2021

From: Features

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