Archive

Agents appear to be underestimating the usefulness of customer reviews, research suggests A survey of more than 500 estate agents found a...

The winners of the 2024 allAgents customer experience People Awards have been announced. These awards reflect customer reviews from 1 May 2023...

Shortlists for three ESTAS Awards are set to be revealed today. The 21st annual ESTAS Awards ceremony, sponsored for the first time...

The ESTAS, the customer review and awards platform, has unveiled new headline partners for 2024. Reapit and PayProp will become the Headline...

TV presenter Phil Spencer announced the winners at the 20th ESTAS Awards in October As most of you will know The ESTAS...

The Guild of Property Professionals is celebrating reaching 13,000 ESTAS reviews. This has given the network an average customer service rating of 96.6%.  Based on...

Time is running out for agents to submit their final customer reviews for consideration in the prestigious 2023 allAgents Customer Experience...

The most highly-rated agents in the UK have been revealed. Comparison website allAgents has unveiled the winners of its 2023 People Awards. These...

Property industry customer review platform ESTAS is preparing to reveal its regional and national shortlists for their 2023 awards. The nominees for...

Agency staff have little more than a week to ensure their allAgents profile is up to date so they can boost...

There have been plenty of heart-warming examples of agents supporting their local communities and charities this week, from sleep-outs to donations. Whatever...

Industry comparison website allAgents has announced a change of event date for their 2022 Customer Experience Awards Ceremony. It will now be...

Reviews website allAgents has revealed the location of this year’s Customer Experience Awards. The ceremony will be held at the Kia Oval...

A record 600 firms and individuals have been shortlisted for the 2022 ESTAS Customer Service Awards. Sponsored by blockchain property network Coadjute,...

Reviews website allAgents has begun teasing details of its 2022 awards. Agents will be able to pick up their gongs in person...

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...

TV property personality Amanda Lamb has been named as the presenter of the first ever allAgents Annual Customer Experience Awards in...

Agent websites have become more crucial than ever in attracting new business. Consumers are more informed and doing more research online...

ESTAS has announced that SDL Property Auctions has become an executive partner for the 2021 Forum and Awards sponsored by Coadjute. In...

Later this year, on October 22, the ESTAS 2021 will take place in London. The glittering ceremony will welcome property professionals...

Reservation Agreement specialist Gazeal is to sponsor the Estate Agent categories at The ESTAS later this year. Gazeal chief executive Bryan Mansell...

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform.  The long-standing and sometimes-heated debate...

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

It’s been revealed that the home moving advice service set up by Phil Spencer is entering a collaboration with awards and...

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo.  I work directly with Feefo’s Enterprise clients to ensure they...

The ESTAS has launched a new tool which it says will help agents get in pole position for when the market...

Purplebricks has won a ‘trusted service’ award - described as “an independent seal of excellence that recognises businesses for delivering exceptional experiences,...

The ESTAS, the national customer service awards recognising the best agents, brokers and suppliers, closes for entry at the end of...

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...

The shortlist has been announced for the annual Guild of Property Professionals Awards to be held on January 17 in London.  The...

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

What is the biggest challenge in estate agency today? At the risk of sounding flippant, selling houses! It’s a unique industry...

It’s not just Purplebricks that makes much of its apparently- favourable online reviews - now EweMove has issued a statement expressing...

The Guild of Property Professionals has won a major award from reviews platform Feefo. The Feefo Gold Service award is described by...

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

allAgents, the specialist review website which has had a bitter dispute with Purplebricks, has poured cold water on the hybrid agency’s...

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...

One of the co-founders of Purplebricks, Michael Bruce, has explained why the agency challenged reviews of its services on AllAgents. Speaking to...

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

There are only a few days to go before The ESTAS - the biggest event in the awards calendar for agents,...

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

Agency review website RaterAgent has listed its top 50 agents for 2016 based on customer reviews posted in the year to...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

The Competition and Markets Authority has ordered a company to stop writing fake reviews for small businesses and to try to...

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...

allAgents has revealed its 2015 estate agency award winners, based on reviews posted from September 1 2014 to August 31 this...

Q: What does it say on your business card?   The support network for quality agents Q: Who is Agent Tracker?   Agent Tracker...