Archive

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

With more than 25 years’ experience as an estate agent, Liza Daniels heads up our outsourced call service, Managed MovePal. She...

Agents are being urged to prepare for a surge in enquiries following the General Election this week Many agents have reported that...

Outsourced property viewings and inspections provider Viewber is celebrating completing more than half a million appointments. Launched at the end of 2016...

Moneypenny has partnered with CRM provider Street.co.uk to help simplify lead management for estate agents. The integration means calls answered by the...

A former director of Southampton-based property brand White & Guard has launched his own estate agency in Hampshire. Rob Rowe has unveiled Rowe...

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

Viewber has been named among the most loved workplaces in the UK. It ranked number 48 in Newsweek’s Top 100 Most Loved...

Increasing numbers of customer service issues have been resolved since Zoopla outsourced its support department, the portal claims. Zoopla outsourced its customer...

As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to...

The Guild of Property Professionals is launching a tiered membership offer which it says will allow agents to choose according to...

Online agents and outsourced conveyancing panels have been cited as factors delaying property sales in the UK. A trade body has warned...

Zoopla has outsourced its customer service operation for agents in a move that the portal said will improve the experience for...

As another year ends it is essential to take time and reflect on what you have accomplished over the last 12...

Estate agents are receiving a deluge of cold sales calls – more than pre-pandemic levels - according to new figures from...

Good estate agents are always busy, we get that, but the constant juggling of tasks that could be outsourced to others...

Reapit’s AgencyCloud users now have access to proptech firm Viewber. Agents will be able to use vetted “Viewbers” to help secure viewings...

For an unregulated industry, agents have an awful lot of regulations to deal with. For example, there’s the mandatory membership of a...

Barely three weeks into the new year and we’re already talking about plans to raise tens, perhaps hundreds, of thousands of...

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...

The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...

Virtual tours are becoming an increasing necessity for agents when listing properties for sale or let. Covid has of course accelerated this...

High-profile outsourced communications provider Moneypenny has joined the industry PropTech hub known as the Innovation Collaboration Group. There are around 40 companies...

Over the last three years there has been a quiet revolution in the tenant referencing market. Starting with the 2019 tenant...

Following a month in which the number of property transactions was the highest since records began, it might seem a little...

An industry supplier is urging agents to dust off old prospects to build their pipeline and keep the market boom going...

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

Christmas is creeping up on us and, for some agents at least, a short seasonal closedown beckons. To get us in the...

Ed Mead has joined a growing chorus demanding government action on the cladding crisis. He is one of the industry’s leading figures from...

The letting industry has come a long way over the past few years, embracing regulation and taking pride in doing good...

In a wide-ranging video interview for his Move iQ service, Phil Spencer speaks to former agent and founder of Viewber, Ed...

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

Buying and selling a house is often referenced as being one of the most stressful life experiences that we can go...

Ed Mead, co-founder of outsourced viewing service Viewber and a high profile agent for over 30 years, has had his closest...

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...

A small online agency which in six months of trading has secured around 140 sales says it’s on course to be...

One of the legends of property journalism, Anne Ashworth, has left her position as editor of The Times’ highly regarded Bricks...

Former Purplebricks chief executive Lee Wainwright says the problem for estate agents maintaining a strong level of fees isn’t competition from...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

Outsourced viewings firm Viewber now handles viewings for more than 50 per cent of all UK auctioneers. The claim is from Essential...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

The soon-to-launch Federation of Independent Agents has announced that its latest supplier partner is to be outsourced viewing service Viewber. Graham Lock,...

Outsourced auction provider IAMSold says it is the top independent auctioneer for residential property lots sold in 2018, according to the...

ARPM  Who are you and what does it say on your business card? Simon Duce, Managing Director. What is ARPM and what does it...

Another year is nearly done – and what an eventful year it’s been. We’ve had more than our fair share of breaking...

Having built over 1900 websites for estate and lettings agents in the last 16 years, we know a thing or two...

There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

Viewber has announced that it’s just completed its 35,000th outsourced viewing, reflecting a jaw-dropping 460 per cent rise in just a...

The former managing director of Foxtons, Peter Rollings, has spilled the beans on what it was like working at the heart...

Peter Rollings is one of the most respected and best-known figures in property, having helped to rapidly grow Foxtons (where he...

Outsourced viewing operator Viewber is expanding its offer to agents by forming what it calls “a close technical cooperation” with keyholding...

New online auction house BidX1 says it has raised £2,087,000 from its second UK auction, posting a 70 per cent success...

The outsourced viewing service Viewber says it has now conducted over 20,000 viewings on behalf of agents and has secured another...

IAM Sold says it is the largest independent residential auctioneer in the UK based on lots sold, for the second year...

Viewber, the outsourced viewing service, has marked its first anniversary by notching up its 6,500th appointment.  Launched in early September 2016 by...

One of the founding agents behind Agents’ Mutual and OnTheMarket and one of the current directors of Countrywide will be amongst...

Despite the fact that eight out of 10 statistics are reportedly made up (if you can believe that figure), I bet...

I would argue the property industry is fundamentally inefficient. Much of that inefficiency is now being handled by PropTech companies and...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

As an agency business, how much are you spending on professional body memberships? Perhaps it’s time to question how much you...

London estate agency Marsh & Parsons has announced that its sales director Liza-Jane Kelly has taken the decision to leave after...

Viewber, the outsourced property viewing service and brainchild of high-profile former estate agent Ed Mead, says its network of 'Viewbers' now...

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

Earlier this week it was Dads4Daughters Day – a campaign that strives to promote gender equality in the workplace.  I have three...

Dust off your black tie and grab a tissue as we’re entering a period of mourning. It’s a bold claim, but...

If you work in lettings, I’ll already have a pretty good idea on how you feel about the current Conservative Government.  The...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

The south’s seaside resorts are stealing the headlines for all the wrong reasons and at the heart of the troublesome issue...

Peter Rollings, the well-known former managing director of Foxtons, has taken a stake in Viewber, the recently-launched outsourced viewing service.  Viewber allows...

If you provide a service, you expect to be paid for it. Sound fair? But with the forthcoming ban on tenant...

Chancellor Philip Hammond caught the lettings industry unaware with an incredulous Autumn Statement.  The buy-to-let sector took a bashing earlier in 2015...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

Later on, the title of this piece should become clearer (at least I hope so). First, though, a few bits and...

I can’t remember a time when there were so many changes in the property industry. Forget Brexit and interest rates, the...

With an anticipated “Call for Evidence” from the Dept of Business Innovation & Skills looking into the home-buying experience ETSOS is...

With almost a fifth of house sales in Britain collapsing every year, it’s now more vital than ever that we –...

Never in my lifetime have I seen so much enthusiasm and passion for politics. Brexit awoke the sleeping dog in almost...

Cost-effective marketing will always be an important part of growing an estate agency business. I'm often asked about the ways in which...

We’re all talking about second home stamp duty, changes to tax relief and the Prudential Regulation Authority’s suggestion that banks should...

With less than a month to go before the new rate of stamp duty kicks in for second property purchasers, we’re...

What are we going to do about Generation Rent? Only as recently as February 2016 did tenants steal the headline away...

Negativity. There’s a lot of it about in the lettings industry right now. Where you might see barriers, hurdles and more...

It’s hard not to have been influenced by the Rugby World Cup over the past month and a half – while...

The party's over. It's probably the best double entendre in the world of politics right now. For centre or right-leaning Labour...

You can't help but notice that it's back to school time – the shops are full of school uniforms and pencil...

Here's a thought. The Chancellor may have done the buy-to-let industry a small favour with his emergency Budget in July. What...

I don't think there is one person in lettings and property management who isn't alarmed at the scenes just over the...

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

"Stop right there. Hands above your head. Don't move. Mavis, dial 999." Mr D Smith (MARLA, NFoPP) removes his Glock 19...

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...