Archive

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

After much anticipation, the Labour Manifesto for ‘Change’ was launched this week. Held in Manchester the launch event included personal reflections...

If you’re thinking about becoming an Estate Agency franchise or converting your existing estate agency business to a franchise, here we...

Who are you and what does it say on your business card? I’m Heather Staff and it says Co-Founder of Street Group...

There are many features and functionalities a website must have to be successful. Ultimately, the purpose of your website should be...

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

Tech, as has been shown more than ever during the pandemic, can be a wonderful thing – bringing people closer together,...

A career in property can be fun and rewarding, but it’s a busy world to live and work in. As we...

Trust the process: subscribe your landlords and tenants to Task Plans and receive automated prompts when it’s the right time to...

The Competititon and Markets Authority says it’s to look into reviews on Google and Amazon, and see whether the online giants...

In a return to a favourite series of mine, as it gives an excellent insight into the very many facets of...

This time last year the industry was awaiting the launch of a new portal - the free to list public site...

Hello and welcome to the first Agents Do Charity of 2021.  Somehow, this year is only eight days old yet already seems...

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

Here is a quick read focusing on 5 things you can check your business is doing while on your tea break....

One of the latest 10 agents joining the still-to-launch Boomin portal says it could be the go-to website for all property...

Homesearch, the long-awaited new free-to-list portal, launches today with a string of testimonials from supportive estate agents. The new portal announced at...

US-originated estate agency Keller Williams claims to be the fastest growing in the UK as a result of 29 agents joining...

PropTech supplier mio says it now has over 1,000 agency branches using its sales progression platform - and it’s recruited Countrywide...

OnTheMarket will tomorrow issue over 400,000 shares to agents who have signed new long-term listing agreements with the portal. No details have...

There have been two developments on the controversial subject of online reviews. One concerns the online agency Emoov, which three months ago...

OnTheMarket has started 2020 as it ended 2019 - with an attack on Rightmove via an agency which urges others to...

Iceberg Digital launches what it calls its “new flagship marketing platform” named Lifesycle on Monday, January 6. The data marketing platform -...

[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...

The dispute between controversial online estate agency Emoov and the Advertising Standards Authority is rumbling on.  In the first half of November...

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains how agents can overcome price objectives, impress prospective clients and offer...

Many estate and letting agents are receiving more leads through OnTheMarket than through Rightmove, the challenger portal claims - and it...

This article was originally written for City AM in response to an article it published attacking letting agents. See more here.  A...

The founder and former chief executive of Emoov, Russell Quirk, is back in the headlines with a new but until now...

A new group called the Federation of Independent Agents has been set up as a network of like-minded independent agents who...

Who are you? I’m the Director of Sales for both the well-known industry leading Today publications and The ValPal Network. Leading publications: Estate...

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...

Having delivered over 1,800 websites for estate agents over the last 15 years, I have come to recognise one major common...

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

Outspoken buying agent Henry Pryor has set out 10 points that he claims many traditional agents overlook when they debate the...

The Advertising Standards Authority (ASA) has informally resolved another complaint made against wording on Purplebricks’ website.  A complainant suggested that the wording...

If you’re a busy estate or letting agent, you’ll find that it can be quite difficult and time-consuming locating the right...

As discussed in our previous article, it’s all about the first impression. Once your team have handled that initial phone call...

How many property professionals are truly happy with their revenue? High levels of competition from new market entrants is a significant...

The fees charged by estate agents receive a lot of coverage in the press - and rarely for positive reasons. Negative...

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

A consumer group says it is giving what it calls “the top 1,000 estate agents in England and Wales” badges to...

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

Zoopla says it delivered a record number of unique appraisal leads to its agent members in December, up 112 per cent...

OnTheMarket is to advertise across 40 channels this month, in the build up to its second anniversary at the end of January. The...

Carpe diem, seize the day – whatever you call it, it’s something all of us in the property industry should be looking...

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

The action group representing rebel OnTheMarket agents says it is considering legal action with a barrister named to lead any possible...

Finding the right estate agency software supplier can be difficult and time-consuming. It's increasingly important to find a partner that suits your...

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

The raterAgent website is to use an automatic email generating service to encourage more reviews. raterAgent has teamed up with Reapit to...

Agents’ Mutual, the parent company of OnTheMarket, has released another testimonial from one of its directors striking the same tone as...

It is reported this morning that OnTheMarket has lost one of its key early investors, the Gascoigne Halman agency which is...

An OnTheMarket director says his portal can still challenge Rightmove - despite record figures from Rightmove itself. As we reported yesterday, Rightmove says...

Both Zoopla and OnTheMarket have ramped up their long-standing rivalry. As we reported yesterday afternoon, Zoopla has revealed what it calls a...

The Nottingham and Harrison Murray estate agencies - both owned by the Nottingham Building Society - have announced they are to join...

And so it begins. The first anniversary of OnTheMarket’s launch was inevitably going to bring a further skirmish in the portal...

An international portal consultancy not previously known for its outspoken comments has sharply criticised OnTheMarket for its “protection of the status...

OnTheMarket has issued testimonials from three agents advertising their properties on the portal, which marks its first anniversary later this month.  A...

After a week of criticism from some parts of the industry, OnTheMarket has released a series of testimonials from agents who say...

There was a recent article in Estate Agent Today titled: Agents 'missing out on income by not charging for referrals'. A study...

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

Another day, another website for online property sales - but this site does not describe itself as an estate agent and...

With Autumn on the horizon and the imminent onset of shorter daylight hours, now is the time to plan ahead and...

Public relations is big business these days. Whole companies are set up purely to provide this service. Major corporations have in-house...

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...