Archive

As the property market gets ready for a busy autumn market, ESTAS has launched its Summer of Success Stories. This is an...

Agents appear to be underestimating the usefulness of customer reviews, research suggests A survey of more than 500 estate agents found a...

The winners of the AllAgents Customer Experience Awards have been revealed. A ceremony was held at the Crowne Plaza, Glasgow last week...

It’s a brave business owner who actually invites criticism.  I speak from the personal experience of asking the opinions of the...

The ESTAS Group has revealed new branding together with the first details of two new products to be added to its...

The ESTAS team may be known for its Customer Service Awards but it has now picked up a gong of its...

There are Christmas gifts aplenty waiting for agents who maintain their focus on marketing plans throughout December, according to The ValPal...

The winners of the 2022 allAgents Customer Experience Awards were announced last week. The agency customer feedback website held its second ever...

Property portals remain the predominant route for finding a home among buyers but many are still following traditional methods, research suggests. A...

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

The reviews element of the ESTAS Group has signed a two year deal with Hunters. The agreement means Hunters - now part...

Later this year, on October 22, the ESTAS 2021 will take place in London. The glittering ceremony will welcome property professionals...

Hello and as it’s Monday it’s PJT Day - and there are plenty of people moving jobs in our industry even...

The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates...

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...

Earlier this month we celebrated the 16th annual ESTAS Awards, once again hosted by TV property expert Phil Spencer.  The glittering ceremony...

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

Entries for the new ESTAS Conveyancing Awards are now open and you have just over a month to get nominations in...

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

Reapit, the provider of CRM software to much of the estate agency industry, has become one of the partners for the...

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...