Archive

As the property market gets ready for a busy autumn market, ESTAS has launched its Summer of Success Stories. This is an...

Google estimates that 70% of a customer’s buying decision is made online before they contact you for the first time. And who...

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

Lead instruction generation tool Spectre has added social media marketing capabilities to its platform. It is being delivered through an exclusive partnership...

The Chancellor’s plans to ‘get Britain building again’ are very significant for the property sector and property investment, specifically.  The plans...

Agents appear to be underestimating the usefulness of customer reviews, research suggests A survey of more than 500 estate agents found a...

New Chancellor Rachel Reeves has used her first speech to reinstate housebuilding targets and pledge to build one and a half...

Labour leader Sir Keir Starmer will have the removal vans booked this morning after the General Election result. Sir Keir is set...

Sprift is to continue as one of the principal sponsors for the 2024 ESTAS Awards. The data firm will present the prestigious...

The winners of the 2024 allAgents customer experience People Awards have been announced. These awards reflect customer reviews from 1 May 2023...

The manifestos of all major parties tell us little about their true tax and public service plans, a respected financial think...

Agency reviews platform allAgents has unveiled details of its Customer Experience Awards.  The much-anticipated black-tie event will take place at the Crowne...

Shortlists for three ESTAS Awards are set to be revealed today. The 21st annual ESTAS Awards ceremony, sponsored for the first time...

If you’re thinking about becoming an Estate Agency franchise or converting your existing estate agency business to a franchise, here we...

Managing tenant deposits is a crucial part of any letting agent’s responsibilities. Ensuring compliance with regulations and safeguarding both landlord and...

The ESTAS, the customer review and awards platform, has unveiled new headline partners for 2024. Reapit and PayProp will become the Headline...

Knight Frank says it’s opened six new offices over the past two years, and hired 14 new partners, as part of...

Kerfuffle-owned View Agents has launched a new partnership with EweMove. Ewemove agents will be able to use the reviews platform to highlight...

An estate agency based in the heart of one of the UK’s largest Jewish communities has faced backlash after one of its...

Kerfuffle has revealed the winners of its Supplier of the Year awards The awards are based on agent reviews and net promoter...

Reading the news on Estate & Letting Agent Today every day (as I’m sure you all do, too), there appears to...

Kerfuffle has finalised the acquisition of agency reviews platform View Agents. With the acquisition of Kerfuffle founder Simon Whale said the brand’s...

The ESTAS Group has scheduled a Big Postcode Reveal event in April to detail winners of its latest award category. The Best...

Yulia Barnes is founder and managing partner of Barnes Law   2024 is set to be another significant year for the property...

House prices are set to fall further next year, two major lenders claim. The house prices indices of Halifax and Nationwide have...

TV presenter Phil Spencer announced the winners at the 20th ESTAS Awards in October As most of you will know The ESTAS...

The winners of the AllAgents Customer Experience Awards have been revealed. A ceremony was held at the Crowne Plaza, Glasgow last week...

Self-employed agency brand eXp has terminated the contract of agent Ian Wyn-Jones following allegations about his working practices. Wyn-Jones, who joined eXp...

Why professional indemnity claims are on the rise In today's volatile economic landscape, the uncertainty faced by landlords and tenants has reached...

The Guild of Property Professionals is celebrating reaching 13,000 ESTAS reviews. This has given the network an average customer service rating of 96.6%.  Based on...

The 20th annual ESTAS Awards are set to take place a week from today. Backed by headline sponsor Coadjute, the event will...

Agency reviews platform allAgents.co.uk has named Martin Roberts as the host of this year's highly anticipated 2023 Annual Customer Experience Awards...

The ESTAS Group has launched an ‘app’ style version of its platform for smartphones. ESTAS Mobile offers all the functionality of the...

Energy performance certificates (EPC) make little difference to property sales and the Government should consider replacing them with more effective green...

Time is running out for agents to submit their final customer reviews for consideration in the prestigious 2023 allAgents Customer Experience...

Agency reviews website allAgents.co.uk has revamped its certified reports to help agents secure new business. The documents provide agents with a downloadable...

Experts are warning that the weekend’s better than expected economic news could indirectly hurt the housing market. The UK economy grew by...

Agents are being urged to increase their efforts when it comes to checking documents to avoid potential claims. Paul Offley, compliance officer...

The most highly-rated agents in the UK have been revealed. Comparison website allAgents has unveiled the winners of its 2023 People Awards. These...

Agency feedback platform The ESTAS Group has launched a new tool designed to help estate agents by collecting vital insights from...

Independent agency brand Pat Robson & Co is celebrating 25 years of residential sales, lettings and property management. Tim Nixon launched the...

Agency reviews website allAgents has revealed the venue for its highly anticipated 2023 UK Customer Experience Awards. This year's event will be...

The ESTAS Group has revealed new branding together with the first details of two new products to be added to its...

It has certainly been a very busy week for news in the housing sector.  Here, the first of a new series of...

Property industry customer review platform ESTAS is preparing to reveal its regional and national shortlists for their 2023 awards. The nominees for...

Agency staff have little more than a week to ensure their allAgents profile is up to date so they can boost...

Agents will receive automatic updates for ‘on market’ and ‘sold/let’ by area under the latest innovation from prospecting tool, Spectre. It will assist...

The ESTAS team may be known for its Customer Service Awards but it has now picked up a gong of its...

The Guild of Property Professionals has achieved the milestone of more than 11,000 ESTAS reviews. The network has revealed it has reached...

Property social network and listings website PropertyHeads has launched a sister-version across the pond. The company has launched a US twin which...

Strike chief executive Sam Mitchell has blamed uncertainty since the September mini-Budget and rising mortgage rates for making the market more...

Consolidation and industry challenges are among the key themes to be tackled at The Conveyancing Association’s (CA) annual conference next month...

Most letting agents are already carrying out inspections for check-in and check-out reports (hopefully). Some are going further and conducting interim...

Agents at haart in Lincoln are celebrating after receiving their 1,000th online review on Google. The branch, which offers both residential sales...

Why is it that some agents report seeing little impact/improvement from adopting a PropTech solution when another (similar) agent reports transformational...

I wasn’t completely surprised to read here on Estate Agent Today that our industry remains near the bottom of the league...

A report earlier this month warned that conveyancing firms should stress test their businesses for a sharp decline in work volumes. These businesses...

There have been plenty of heart-warming examples of agents supporting their local communities and charities this week, from sleep-outs to donations. Whatever...

It has been another busy month for job moves in the estate agency sector. Here are some of the latest moves that...

The sales progression function is what binds the whole property transaction together and the importance of effective sales progression in the...

Agency reviews website allAgents has shone a spotlight on industry trainers. It claims at least one unnamed industry trainer is advocating overvaluing...

Agents can now use vendor feedback from allAgents to access and print reports demonstrating how accurate their market appraisals are. The reviews...

The ESTAS Customer Service Awards – which are often described as estate agency’s version of the Oscars – took place last...

Private Banker Finance has been named as the latest sponsor for the ESTAS Awards. The brand, which specialises in high-end mortgages -...

In the current challenging economic environment, agencies need to ensure more than ever that they’re getting the most out of every...

Fine & Country has unveiled plans to host a three-day intensive estate agency bootcamp for professionals within the network to help...

Landmark Information Group has been named as the latest sponsor for the ESTAS Awards. The brand, which includes Landmark Estate Agency Services,...

Tenants are becoming more discerning – not just about the properties they choose to rent but who they rent from too. With...

HM Revenue & Customs (HMRC) recently published a list of firms that have received penalty notices for failure to meet their...

Reviews website allAgents has revealed the host for its 2022 Customer Experience Awards. The event will be hosted by property and lifestyle...

Another piece about conveyancing? Seems like it's been a bit of free-for-all in the last couple of weeks on the woes...

It may be cliche to say, but technology is advancing at such a fast pace. So fast, in fact, that according...

Industry comparison website allAgents has announced a change of event date for their 2022 Customer Experience Awards Ceremony. It will now be...

People in prominent positions in the housing industry aren’t always perfect role models. After all, Chris Pincher was housing minister for...

Reviews website allAgents has revealed the location of this year’s Customer Experience Awards. The ceremony will be held at the Kia Oval...

When was the last time you updated your website? New consumer research suggests 81% of sellers will not contact an estate agent...

AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...

A record 600 firms and individuals have been shortlisted for the 2022 ESTAS Customer Service Awards. Sponsored by blockchain property network Coadjute,...

Many people in recent years will have become familiar with challenger banks such as Monzo, Starling and Atom. Many will have...

Agents have pledged to keep a close eye on planning reforms amid a proposed overhaul announced in the Queen’s Speech yesterday. Prince...

The Queen’s Speech has unveiled proposed overhauls on planning, consumer and economic crime laws that could all have an effect on...

The shortlists for this year’s much-coveted ESTAS awards will be revealed from the end of this week. The ESTAS Customer Service Awards,...

The government is being urged to go further with its clampdown on fake reviews. A government announcement aimed at protecting consumers last...

From the beginning of April, long-awaited rules from the National Trading Standards Estate and Letting Agency Team (NTSELAT) came into effect....

Reviews website allAgents has begun teasing details of its 2022 awards. Agents will be able to pick up their gongs in person...

The international reviews service Trustpilot has batted away criticism from a property website that it ignores breaches of its guidelines. Last week,...

As regular readers will know, I like to use this column to shout out about the independent agents who are the...

The war of words between various property review platforms continues apace. The latest accusation concern comparison website GetAgent, and specifically reviews of...

A London estate agency has won a rarely-awarded gong from the Feefo reviews service - and the company says it’s testimony...

A row has broken out over a company which has made allegations about Trustpilot reviews of OnTheMarket. A company called KwikChex says...

Agents are being told by a trade body to conduct more frequent risk reviews and check purchaser identities against up to...

Strike, formerly known as Housesimple, is the latest online agency to claim it’s going to secure a 10 per cent market...

If 2020 was the year of survival, then 2021 was about the post-Covid boom. The impact of the pandemic on the...

Connells-owned Countrywide has announced a major deal in which 49 of its brands will use the ESTAS customer review platform. The deal...

Reviews website Trustpilot has hit back after being attacked by property website allAgents.  allAgents chief Martin McKenzie is calling for Trustpilot chief...

A long running dispute between reviews website allAgents and Purplebricks has come back to life - with a new twist. In 2017...

Purplebricks is claiming that literally thousands of High Street agents from conventional bricks-and-mortar firms are applying to the agency. It says this...

EAT readers may have seen a piece in Friday’s property section of The Times about the long-running Simplify saga, which has...

One of the country’s leading experts in estate agency reviews has given advice to agents on how they can best use...

A petition is being started, urging the government to ban the payment of referral fees to estate agents. It’s reported to have...